RevogetReviews of revoget.com

Response from RevogetAug 24, 2026

Hi, thank you for taking the time to share your feedback — we completely understand your point and we're sorry the process felt unclear 😔 We always try to offer several options to our customers: for those who prefer to return the product, and also for those who'd rather not go through the return process at all, so that everyone has a solution that works for them. Our goal is always to find a fair resolution for every customer, and we do process refunds in every case 🙏 Your feedback genuinely helps us improve how we communicate this from the start, and we truly appreciate you sharing it. If there's anything else we can do for you, please don't hesitate to reach out at [email protected] — we're always here to help 💙

Response from RevogetSep 26, 2025

We are truly sorry to hear about your experience, Marilyn 💙 As you mentioned, we sent an email to all customers affected by this unexpected incident. Unfortunately, a batch of packages headed to the US was caught up in a routine customs inspection and was mistakenly sent back, something completely outside of our control and definitely not what we would have wanted for you. What is in our hands is keeping our customers informed and working hard to make sure those orders are re-shipped and delivered correctly as quickly as possible. If you have any questions or need help with your order, please don’t hesitate to reach out to us at [email protected], our team will be more than happy to assist you. Once again, we’re very sorry for the inconvenience caused and thank you for your patience as we resolve this 🙏 EDIT 9/30 – We’re very happy to hear that you’ve already received your order and that you’re satisfied with the quality 💙 We completely understand your frustration with the shipping delays and truly appreciate your patience while this issue was resolved.

Response from RevogetAug 12, 2025

Hi Doug! 😊 Thank you so much for your honest review and for sharing your experience with us. We're truly sorry that your Revoget Alignment Pillow didn't arrive within the expected timeframe due to customs delays - we completely understand how frustrating that must have been after waiting over a month! However, we're absolutely thrilled to hear about Lia from our customer service team! We're so proud that she kept you updated throughout the situation and provided extremely helpful, timely, and thoughtful service. Thank you for recognizing her dedication and giving her a "5" rating - we'll make sure she knows how much you appreciated her help! We sincerely apologize for the shipping delay and truly appreciate your patience and understanding. 💙✨

Response from RevogetMay 26, 2025

Hi there! 😊 We're so sorry to hear about the delay with your pillow order! We completely understand your frustration and we're here to help resolve this immediately. Please reach out to us at [email protected] with your order details and tracking information, and we'll investigate what happened and get this sorted out for you right away. Thank you for your patience and for giving us the opportunity to make this right! 🌟

Response from RevogetOct 31, 2024

Thank you for the update, Susan! 🙏 We completely understand your initial concern about card security - it's so important to be vigilant these days! We're grateful you took the time to share your experience and confirm our legitimacy. We hope you'll find the pillow helpful when you try it! If you need any tips for getting the most comfort from it, just let us know. We're always here to help! 💫

Response from RevogetOct 3, 2024

Thank you so much for the update, Shirley! 😊 We're thrilled to hear that we were able to resolve the issue and that you've received your replacement pillow. Your satisfaction is our top priority, and we're glad we could make things right. We hope you enjoy your Revoget pillow and experience the comfort it's designed to provide. If you have any questions or need further assistance as you start using it, please don't hesitate to reach out. Sweet dreams ahead! 💤🛏️