I purchased a pillow and was not satisfied with band that go around your leg. I attempted to returned and was advised that they would only refund half ot purchase amount, or pay $32 to ship it back out of the county. So much for 60 day free trial.
Response from RevogetOct 10, 2026
Hi Brenda, we're truly sorry for your experience and the inconvenience this has caused you 💙 Our team always tries to offer a solution to every customer, and since sending the pillow back wasn't a practical option in your case, we offered you a partial refund so you wouldn't have to deal with the return 😊 We truly appreciate you sharing your feedback, as it always helps us improve 🌟
RO
Rosie
2 months, still waiting, no response from company!
I ordered my pillow from the company August 10th. First one never arrived, sent to wrong address. Second one is sitting at the post office wanting me to pay shipping though it is supposed to have free shipping. They will not respond to my emails asking for a refund. Here I am 2 months later, no pillow, no response, no refund! Could of had it in one day from Amazon, free shipping. Now I have to go through my credit card company and start a dispute. Do not order from this company, not reliable! So how good could the pillow be if they treat their customers this way?
Response from RevogetOct 1, 2026
Hi Rosie, we're so sorry about the trouble you've had with your order, and we completely understand your frustration 💙 We really want to help you, and our team will make sure to find a solution for you as soon as possible 🙏 Please write to us at [email protected], and make sure to use that exact address so your message reaches our team directly 📩 Thank you for your patience and for sharing your feedback 🌟
DW
DW
I ordered an Alignment Pillow on August…
I ordered an Alignment Pillow on August 10, 2026 and Order was confirmed on August 16, 2026 (order # 113741). On September 9, 2026 the order never arrived. I emailed the company to refund my money but instead they shipped another one without my permission! I emailed again and said I didn't want their product any longer.
Revoget responded after I already told them I wanted a refund: Once the package arrives, please reach out to us and let us know if you'd like to return it. We'll be happy to guide you through the return process and make sure everything is handled properly.
Revoget response later: Since you'd like to return the item, we'd be happy to help you with that. We offer two options, and you can choose whichever works best for you:
1. **Full Refund**: You return the product to us, and once we receive and inspect it, we'll issue a full refund of the purchase price. Please note that you would be responsible for covering the return shipping costs, which can sometimes be expensive. We'll provide you with the return address and instructions once you confirm this option.
2. **Partial Refund**: You keep the product, and we process a partial refund right away — no need to ship anything back. If you choose this option, we'd kindly suggest donating the item to someone who might benefit from it.
Just let us know which option you'd prefer, and we'll take care of everything from there. If you have any questions or need further assistance, please don't hesitate to reach out — I'm here to help.
I again email saying I wanted a full refund! I asked for the return address and now they will not respond.
Lia at Revoget finally emailed the return address which is below:
Name: OGPNYOKV Javier Hernandez
Address: CITYPAQ CARRER INDUSTRIA, 30
08202 SABADELL
BARCELONA
SPAIN
It would cost several times more that the item purchased to ship it back (and they know this!)
They also use a shipping company call GoFo and they will not give out their address in Atlanta, GA so people can't return their packages back to the sender! This is unacceptable!
This company needs to be shut down!
Response from RevogetSep 30, 2026
Hi, we're truly sorry for how frustrating this whole experience has been 💙 We understand why the back-and-forth left you feeling this way, and that's not the experience we want for anyone. We're a real team that takes every case seriously, and we'd like the chance to review everything that happened with your order personally and find a fair solution for your situation 🤝 Please write to us at [email protected] with your order number and we'll make sure someone follows up with you directly. Thank you for your feedback, it helps us improve 🌟
LC
Lisa C.
Bullcrap Chinese AI
Bullcrap Chinese AI. After many days my “package” was sent to another state across the country. I’ve told them several times to cancel & refund me but they won’t bc they are a SCAM. Do not be fooled like I was.
Response from RevogetSep 10, 2026
Hi Lisa, we're truly sorry about what happened with your package and we completely understand your frustration 😔 We want to assure you that we are a real company with a real team behind it, and we're not here to scam anyone. Our team is already reviewing these shipping issues and actively resolving them for affected customers. If your package was misrouted, we're more than happy to resend your order immediately at absolutely no additional cost, or issue you a full refund — whichever you prefer 🙏 Please reach out to us at [email protected] and our team will take care of you right away. We really want the chance to make this right for you, Lisa 💙
AT
Andrew T.
Just didn’t work
Just didn’t work, I get better results using deep heat
Response from RevogetJul 20, 2026
Hi Andrew, we're sorry to hear you didn't get the relief you were hoping for 😔 We know everyone's body responds differently, and with our products consistent use over a few weeks usually makes the biggest difference, as the results tend to build up gradually rather than right away. We'd be more than happy to share some tips that could help you get better results — sometimes a small change in how it's used makes a real difference 🙌 Please reach out to us at [email protected] and our team will do everything we can to help. Thank you for taking the time to share your honest feedback, Andrew 💙
JA
Jasmine A.
I placed an order on April 26
I placed an order on April 26, 2026 for the alignment pillow. It’s June 17, 2026 and I didn’t receive my order. Revoget been sending me emails saying they sent my order out gave me a false usps tracking number. Then sent me an email that they resent my order and gave a false usps tracking number again. Today June 17, 2026 they sent me another email saying they resent my order for the third time with a false usps tracking number. They are a scam. Don’t buy from this company
Response from RevogetJun 18, 2026
Hi Jasmine, we completely understand your frustration and we're sorry for the confusion surrounding your tracking number 😔 We'd like to kindly clarify that the tracking numbers we've provided are not USPS tracking numbers, and we never stated that they were — they belong to the global carrier we use for international shipping, not the local one, which is exactly why USPS tells you the number doesn't match their system. Using that number, you can actually see that your order shows as delivered to the address you provided. That said, since you've let us know you still haven't received it, we choose to trust what you're telling us, and after running all the necessary checks on our end, we've decided to resend your order completely free of charge 🙏 Please rest assured that the new tracking number is not fake either — it's from that same global shipping company, and once your package arrives in your country, a USPS tracking number will be generated so you can follow it correctly all the way to your doorstep 📦 We truly appreciate your patience, Jasmine, and if you have any questions at all, please don't hesitate to reach out to us at [email protected] — we're always here to help! 💙
AP
Andy P.
Only gave 1 star as can't give none
Only gave 1 star as can't give none. Order placed over a week ago. Advertised as quick delivery. Emailed numerous times due to item not being dispatched. This morning got an email saying it is on its way. Delivery between 23rd May and 2nd June
If you want quick relief then don't waste your money. They are a joke. I asked them to cancel my delivery prior to dispatch. Dont know how their money back deal works as they don't answer emails.
Order number #103113
Response from RevogetMay 15, 2026
Hi Andy, we're truly sorry for the frustration and we understand your disappointment 😔 However, we'd like to kindly clarify a few details regarding your order. Your order was received on May 11th and was dispatched on May 13th, which is within our standard processing window — so it's been about four days since your order was placed, not a week. We've also responded to your emails with the estimated delivery times for shipments to the UK, so your order is currently on its way to you! 🚚 Unfortunately, since the order has already been dispatched, we're unable to cancel it at this point. Please rest assured that we're doing everything we can to get it to you as soon as possible. We truly appreciate your patience, Andy, and we hope that once the product arrives, it provides you with the relief you're looking for 🙏 If you have any further questions, please don't hesitate to contact us at [email protected] — we're here to help! 💙
JE
Jeff
I purchasedNOT WORTH THE TIME OR MONEY this pillow to help relieve…
I purchased this pillow to help relieve lower back pain and sciatica pain. First off it took a long time to receive the pillow and that frustrated me. When the pillow finally arrived I tried it out for one week. During this period I experienced no relief but continued to use it for another week. I contacted the company and stated that the pillow was not working and wanted a refund. I received a return email stating the warranty period for this pillow was 6 months and to give it more time !! I kept using the pillow for a month with no beneficial results and decided to contact the company again !! In my estimation, the pillow was a total failure !! The compony responded with two options for a return and refund. Option 1 was a refund minus the shipping charge and I would have to return the pillow. The shipping charge was 1/2 the cost of the pillow !! The second option was they would refund me 1/2 the cost of the pillow and I would not have to ship it back !! I feel this is a total scam because they stated in the original ad that this pillow was 100% refundable !! They scam you by making you pay for return shipping or receiving only 50% of your cost !! That is not a 100% refund !! I say do not buy this pillow, that does not work, from a scam company !!! Not worth the time and effort !!!! No pain relief !!!!
Response from RevogetApr 13, 2026
Hi Jeff, we're truly sorry to hear about your experience and we understand your frustration 😔 We want to assure you that we are not a scam — we are a legitimate company dedicated to helping people find relief from pain. We're sorry the pillow didn't provide the results you were hoping for, as we know that every body is different and unfortunately it may not work the same for everyone. Regarding the refund options, we want to clarify that we do offer a full 100% refund of the product price — the return shipping cost is not a charge from us, but rather the cost of sending the product back through your local postal service, which is something we unfortunately cannot control. The 50% refund option was offered as an alternative so you could keep the pillow and avoid that shipping expense altogether. We genuinely try to provide fair solutions for every customer. That said, your satisfaction is very important to us and we'd love the opportunity to work with you directly to find the best resolution. Please reach out to us at [email protected] and we'll do our best to make things right for you 🙏 We truly appreciate your honest feedback and take it to heart.
