Ken T.
Poor quality
I bought the hip alignment pillow to help with hip pain issues and used it for about three months with no problems. Then the foam in the pillow split in two places and is now in two entirely separate parts partly held in shape by the cover only. It offers no support at all and I've gone back to using a cushion to help with my hip placement during sleep. The Revoget pillow was a disappointment and a waste of money. Update - Revoget asked for a chance to put this right in their reply so I messaged them privately with photos and more information as they requested. The measure of a company is the way it’s customer service team deal with any issues that arise and Revoget’s customer service team simply dismissed the problem relying on terms and conditions. Another epic failure on their part.
Response from RevogetApr 30, 2026
Hi Ken, we're really sorry to hear about what happened with your pillow — that is definitely not the experience we want any of our customers to have 😔 We're glad the pillow was helping with your hip pain during those first three months, but the foam splitting like that is not normal and does not reflect the quality we stand behind. This sounds like it could be a defective unit, and we'd love to make it right for you. Please reach out to us at [email protected] with a photo of the pillow so our team can take a look and get a solution sorted for you as quickly as possible 🙏 We truly value your feedback and want to make sure you're taken care of. Thank you for giving us the chance to fix this, Ken! 💙 Update: Hi Ken, we appreciate you following up and we're sorry you feel your concern was dismissed — that was never our intention 🙏 We genuinely care about every customer's experience. However, we do want to respectfully provide some clarity on the situation. Your order was placed on May 7th, 2025, and you reached out to us nearly a year later. We offer a 60-day money-back guarantee, which is a quite generous window for customers to fully test the product and assess its quality — and during those first months, the pillow was working well for you. We completely understand that issues can arise over time with any product, but we hope you can also understand that after almost a year of use, it falls well outside the coverage of our guarantee, and we're unable to offer a replacement or refund at that point. That said, our customer service team did offer you an exclusive discount toward a new purchase as a gesture of goodwill, because we truly wanted to help in the best way we could within what's fair and reasonable 😊 We value your feedback and wish you all the best, Ken. If there's anything else we can assist you with, we're always available at [email protected] 💙