alamo M.
Ordered leg pillows
Order #order #10456 look it up! Ordered leg pillows - one sent to Plano, Texas and 2 sent to San Antonio, Texas. Plano received 0n 12-24-2024. San Antonio still not received 01-04-2025. Several emails back and forth with customer service with generalized cut n paste responses "We understand your concern about not receiving your package before Christmas. We have filed a request to expedite your delivery. While some delays are occurring during this peak season, your package is in transit with no reported issues and should be delivered through normal shipping channels.We are actively working with our shipping partners to ensure all orders reach their destinations as quickly as possible." No response from last email sent 01-02-2025.
Response from RevogetJan 9, 2025
We sincerely apologize for the delay with your second order. Unfortunately, the issue occurred while the package was with USPS, which was beyond our control. As soon as we were notified of this incident, we immediately shipped a replacement order which is currently in transit. We'll make sure this delivery reaches you successfully, just like your first order did. We truly apologize for this inconvenience. If you'd like tracking information for the replacement shipment, please email us at [email protected].




