Revo AmericaReviews of revoamerica.com

It's OBVIOUS. -Buy the highest priced Model from Revo to get better quality. -The support staff is EXCELLENT tho...

We have used Revo systems for approx. 10 years in 12 different commercial locations. Problems are rare. The units stand up well in high humidity and heat.

I reported the issue of the wireless camera kit and Revo just replaced the whole unit quickly.

Their website to shop and buy the DVR had a good experience, though their support website when I was trying to look for the specs / user manual was a little clumsy. Overall I'd come back as this company seems to be the leader in the security space. Also hit a snag trying to use the Revo Remote Pro software on Windows, where "all server channels are being used" blocked me from re-adding a second DVR (wanted to re-add so name would update), even though I restarted that DVR and did a factory reset. Eventually found out that you have to remove all DVRs and then add them back in fresh.

I've been using revo America for over ten years in two businesses and two homes. I be only tried one other brand. I wish I could give them a higher rating but on the other hand I wouldn't give them a lower rating. I've only used their customer service a hand full of times and in one instance I will say what could've been a great experience turned into an irritating one. When their new ultra system would not work as it should with the slightly newer ultra camera with audio they did walk me through a few things but instead of continuing to have e spend my day working the problem they sent me the next gen nvr at no cost provided I send mine back. Fair enough. I was happy until it came time to get the refund after receiving gen one which was less than 6 months old. I eventually got the refund for the new nvr but that's not exclusively why I give the 3 stars. The other times I've used their customer service it was on par with what you typically get. Now they may be happy with that but when customer service isn't the reason I keep purchasing then everything is solely relying on their product's performance. So that means it wouldn't take much for me to abandon them for someone else if I had problems. And I hate to say I'm having problems with the ultra system. And I've purchased three full systems. And considering the moderate service I get when I call I figure what's the point, I'll just deal with it. In the mean time I'm looking for another company who's remote service works even after I leave my house, motion sensor doesn't constant go off when I have the sensitivity set as low as possible, constant tamper alarms on a camera that I can see is not being tampered with. Oh and after you tweak the system just right or at least as close to the settings you like and need, pray it doesn't lose power no mater how it loses power, because you have to do it all over again. Everything resets. It's enough to mak me want to give it two stars the more I think about it. Picture is crystal clear on the ultra. I can't stand the mouse operations. One in particular. The right clicker. If you're right in the idle of programming or playback or really anything that you've spent time on and haven't saved, if your touches the right clicker it takes you from what you're in the middle of, right back to live viewing. I've wanted to throw it through the wall some times be I I wasn't in the habit of keeping my finger away from it. It's so annoying. The other systems weren't like that. Why they thought that would good is beyond me unless it is a big joke. Also the things I loved about the older systems are gone. If you want to watch playback in zoomed mode you better go back at least a couple of minutes be you can't control anything but the zoom in that mode. All the controls disappear and all you can do is zoom in to different places. I've learned to adapt but why. Why take out an awesome feature? So now I have to start it way before what I want to see so I have time to figure out where I need it to zoom. I even set playback slower by you cant pause it and my god tape whatever finger is near that right clicker because yep, if you click that inadvertently right back to live view. Right now I'm actually gonna call by the alarms are going nuts on a nice calm day. Well I hardly ever write reviews so if I'm gonna do it I'm gonna do it right. I never half do something. And know that that I'm an easy going, patient , intelligent person that gives everything and everyone the benefit of the doubt before I form a final opinion. So why am I still with them? I said earlier I've only tried one other system. I meant as in purchased and implemented for an extended amount of time. I have mused over other operating systems and the best way I can describe it is "it's the lesser of the evils." But then again they may have just seemed foreign to me be I have been using one system for such a long time. Maybe I'm looking for this system but without all the ridiculously silly design flaws. For ever improvement made they equaled it it out by taking away something that was still a great feature. And I don't know what the deal is with not putting mica in the new cameras. That's my opinion but I'm just one man.

The equipment keeps turning off and freezing. I try to rest my password for the website to ask some questions and it kept denying me access.

MY REVO TVL 700 CAMERAS KEEP FAILING ENTIRE PICTURE IS PINK RIGHT NOW I HAVE 2 THAT ARE FAILED LAST FEW YEARS I HAVE REPLACED 3 OTHER CAMERAS RIGHT NOW CONSIDERING A DIFFERENT BRAND AND I HAVE SOLD THIS CAMERA SYSTEM TO OTHER CUSTOMERS NOT VERY HAPPY WITH BRAND

It’s best camera system and it never have any problems