Revel SystemsReviews of revelsystems.com

We are happy to pick Revel as POS system for our Deli. 1- Excellent Product 2-Excellent Technical support. 3-Recomended to everybody.

POS equipment we ordered arrived complete, on time and in excellent condition.

I switched POS system thinking that Revel was going to be an upgrade. The salesman was really good. Rewards and gift cards integration was my first reason but then the fact that they offer scheduling, CRM, online ordering and inventory control was close second. I cannot stressed how much I am disappointed. This is the worst decision I have ever made. Trust me I am not exaggerating. Everything from the menu building, the install, problem with synching, the reports, the errors, the CSM VIP that is just a joke, the tech support that cannot fix important problems and ask you to send an improvement request. An example; one of my many problem is that I cannot comply with an IRS request. Although I sent tech support the law to support my request, they still asked me to place an improvement request. They need another example; last Friday, I lost a payment because the online orders if paid at the time of pick up are not recorded properly. I have spent hours on the phone trying to get help. The ONLY reason I am still using the system is because I have customers setup on the rewards program and we are over $4000 in. If you can get a hold of anyone who cares, please tell them to give me a call. My cell number is in the system. I would be happy to explain everything that has been happening in details.

I mean when it works, Revel is amazing. When tech support doesn't know what is going on with their own system, it's terrible. Takes absolutely hours every week for a year to set it all up right

Help on the phone has been very good most of the time. Sometimes we have to wait too long to get someone to answer our tech question!

Have we had some problems with our Revel POS system? Of course we have. The fact of the matter is that there are problems with any and every system out there but one area where Revel excels is customer support. They actually answer their phone (rare these days) and immediately route the issue to a technician who works on it one-on-one with you. Does the problem always get resolved immediately? Usually, but not always. But do know that they don't stop working on it until it is resolved to your satisfaction. They also have online support for those who prefer to work via email and chat.

Revel has been a large roller coaster of poor experiences. They make you call for EVERYTHING. I can't change any of my establishment settings without calling them. You have no control over what really matters. If your a POS admin for your company you need to be able to configure things on your own. If I wanted someone to be able to control my POS system I would have outsourced for everything. If you need your labels or receipts to look different you have to pay a higher monthly fee because "they have to be able to train people on how to edit and service the custom template" well they wouldn't have to if they would let their users configure their own information.

The support tends to be very scripted and lacks knowledge. Outages are rarely explained and tend to be excused as "maintenance" during prime retail hours. We currently plan on switching back to our previous point of sale provider