Revel SystemsReviews of revelsystems.com

I have had Revel Systems for over a year. We discontinued service on the two UNUSED (mobile order taker was UNUSABLE until 10 months later!!!), NOW they tell me if I inactivate one I will have to pay $10/month!?!?!?!?! They oversold me in the first place!

Had our grand opening. No support on-site. We have been trying to contact someone to help us out for 3 days, voice mail after voice mail (except for the phone that said "Sorry, voice mailbox is full. Goodbye."), email after email and have not received 1 email or phone call in return. Paid for support and informed them we would pay additional if that was needed to get assistance. Keep being referred to tech support. Spent 45 minutes on the phone with them and accomplished nothing. One thing that they are great at...sending me emails asking me to rate how great my support experiences have been.

Technical support is hard to understand most of the time...my POS station was down for more than 24hrs. As a business owner this was very hard not being able to take sales.

This is the worst POS system that I’ve ever used and customer service is appalling

It's been an ordinary experience. We've been with revel for 6 mths, had 3 sales reps (each of which have left) and now have no sales contact. Your support line is our only interaction with revel and they seems to be hit and miss as to their helpfulness. In our time with revel we have also had our systems go down twice in the first 3 mths for no apparent reason. That said no one listens to our feedback which I'd imagine will be what happens here as well.

Revel systems is overpriced because of poor service. We actually pay extra for upgraded customer support, and even that overall is unacceptable. We end up having to spend a lot of extra money on outside IT support to keep the system working. Lots of maintenance and there are challenges when apple upgrades and revel does not. We use the their loyalty program which is still not calculating correctly for the customer. Lots of issues.

Revel partnered with Quickbooks Onine has made a huge difference to my business. I run a scuba diving shop. Althought it is not designed for my type of business I have been able to find work arounds within the system to fit my needs. I was using a program designed for scuba shops and it sucked big time. The improvements that could be made for my particular needs is a work order system for our repair department and a rental program for our gear rental department. All in all I give them an AAA+ rating for the difference they have made in my and my customers retail experience. Anytime I have needed customer service they promptly delt with my issue (usually my ignorance) in a timely and gracious manner. I would highly recommend Revel.

Customer service is horrendous. We have been overcharged from the start and no one seems to want to give us our money back. The system has glitches and crashes constantly.