Retro NautReviews of retro-naut.com

Just picked up my package today. I'll post more later.

Received the Nvidia Shield with and Nvidia shield controller after having ordered two PS4 controllers with the system. Than after turning it on none of the games worked. It simply said playlist not found. I looked in the box for the so called USB key with all the games but it was no where to be found. So disappointing!

Definitely do not business with this company. My order shipped late, arrived late, I received the wrong controllers, the controllers do not work with the system, and I have yet to receive a response from them requesting a refund. I have reached out to them over 10 times thru their website, their Facebook, and their email address and have received 0 responses. I even tried to use their Chat function on their website and Facebook messenger and they have never been available. They're website also shows that they're rated 4.9 with Trust Pilot, which is also inaccurate; they're currently rated in the 2's. I feel like I spent $200 and received nothing and feel like I was duped since I cannot return it. I'm going to report them to the BBB for what it's worth so this hopefully does not happen to anybody else.

Not only was the delivery late, email was non-existent no communication whatsoever. Half the games on there don't work. Dolphin is all messed up. X-Men children of the Adam doesn't even work. Artwork is missing from half of the games. The Nintendo DS emulator games don't work at all.

I had some issues with delays, not receiving a controller and being able to play playstation games. Overall the product is great and fun to play. I would like to thank customer service (Aimee) with helping me out with my issues. I would recommend this product to anyone who wants a great product.

Updated: support said they cancelled my order (Which they did not) but shipper sent it out anyways so it was held in transit in FL because of covid with “label created” for weeks. Filed with card company because of no communication from aimee. Maybe I’m too used to the convenience of Amazon. Not removing the title of my review. Do your research before ordering. No Communication!

Product didn't work like promised

Extremely helpful and knowledgeable. Always looking for ways to improve products and meet the customers needs. Customizations, substitutions, honors advertised policies. Supports items to make sure the customer can have the best experience possible.