Retro NautReviews of retro-naut.com

*** DO NOT BY FROM HERE, NO SUPPORT THEY WILL ROB YOU*** I ordered a NES30 Pro gamepad and paid for priority shipping on 5/11 so i would have it with in a few days but however that did not happen. On the 5/16 the shipping was still showing "Order Placed" so I contacted the company. The only way possible was through email. I was asking if it has been shipped yet in case my tracking wasn't updating and no response but the next day on the 17th and the status changed to "USPS is waiting on item". Then on 5/21 the shipping status was still "USPS is waiting on item" so I contacted the company again and got no answer again but how ever on the 5/22 USPS finally had the item and I received on the 25th. Then comes the next probem, when I opened the box it is not what I ordered. The company sent a SN30 Pro when I ordered a NES30 Pro which is to different gamepad. They may look similar up front but the thumb sticks and shoulder buttons are different, plus on top of that I already had a SN30 Pro so I definitely didn't need this one. So I contacted the company again so I could do a return and get the correct on or at least get my money back and once again no answer. Im not sure what to do at this point im half tempted to contact the BBB cause in all honesty I starting to feel like I was robbed since nobody want to fix the issue and im stuck with something I don't need/want.

The wireless controller needed to be plugged in to work. So it was not wireless

Tracking was sent after several days and multiple emails asking for the status. Nothing was ever shipped though after a week. I finally filed a complaint with Paypal, and they refunded my money. STAY AWAY!

The unit does not work. I reached out to them via e-mail and the customer service support line and have yet to hear back. that was over a week ago. Would not recommend.

No response from customer service. My remotes are not configured so I can’t really play well and the games have a terrible lag.

A couple of days after payment, I received a shipping tracking number, but the unit was not actually shipped until 2 weeks later. Upon receipt, I found that the NVIDIA power cord was missing. I used their site chat and left 2 messages, but never saw a reply to my email as promised. Still waiting to hear from Retro Naut to resolve this issue.

I will echo what several other people have said. I ordered on jan 3rd and received a tracking number but when I check the number it states that it’s a pre shipping label and that no package has been received. I started emailing everyday for the last week and no response. If shipping is the problem or if your just a dead beat at least respond to emails geez. Update: I received what I ordered but it’s used and in terrible shape. The files don’t load and the hardware looks like it has water damage. I was told by the “company” that he buys used/refurbished from some Amazon dealer and then just sends them on out. Got ahold of him through Facebook messenger and let him know his stuff was used and junk that didn’t work. I just got my replacement one today, it’s looks to be in better shape but same crap it doesn’t load the files.

I still have not received my order that I placed on 12/13/20. Today is 1/05/21. The site stated upon ordering “all orders ship next day” I have received a tracking number but it says “shipping label created, awaiting package” I have sent numerous messages & emails with no response. This is unacceptable to me. I am very dissatisfied