Retro NautReviews of retro-naut.com

*** DO NOT BY FROM HERE, NO SUPPORT THEY WILL ROB YOU*** I ordered a NES30 Pro gamepad and paid for priority shipping on 5/11 so i would have it with in a few days but however that did not happen. On the 5/16 the shipping was still showing "Order Placed" so I contacted the company. The only way possible was through email. I was asking if it has been shipped yet in case my tracking wasn't updating and no response but the next day on the 17th and the status changed to "USPS is waiting on item". Then on 5/21 the shipping status was still "USPS is waiting on item" so I contacted the company again and got no answer again but how ever on the 5/22 USPS finally had the item and I received on the 25th. Then comes the next probem, when I opened the box it is not what I ordered. The company sent a SN30 Pro when I ordered a NES30 Pro which is to different gamepad. They may look similar up front but the thumb sticks and shoulder buttons are different, plus on top of that I already had a SN30 Pro so I definitely didn't need this one. So I contacted the company again so I could do a return and get the correct on or at least get my money back and once again no answer. Im not sure what to do at this point im half tempted to contact the BBB cause in all honesty I starting to feel like I was robbed since nobody want to fix the issue and im stuck with something I don't need/want.

I am very much a fan of this, there's only 2 things that I don't like. One is there isn't enough usb connections on the back for 2 controllers. And also with some of the libraries like nes you have to completly restart the device to exit the game and go back to the game selection screen. But that's just nit picking otherwise it is a phenomenal device!

Everything was packaged nicely but the shipping time took awfully long

The wireless controller needed to be plugged in to work. So it was not wireless

I love all the nostalgic games available in such a tiny setup!!! It does take a slightly above average skill level to get things setup and getting wireless controller connected but it is well worth it!

Wish I could rate you 10 stars for getting the list perfect!!!

I like the game system but the Pokémon puzzle league on Nintendo 64 does not work. I launched it and it would never launch… I never had a problem with any of the other games so far….

Retro Naut has been great to me. Customer service was great. From my first email to the very last, I was treated with the utmost respect and curtesy. The team answered all of my questions, they followed through with all of their promises, and were committed to making sure I was happy with my purchase. I ordered my Nvidia Shield back around the second week of December 2021 and it arrived before Christmas, which was a miracle. With so many issues going on with deliveries nationwide during that time, I was mentally getting ready to receive the order late, but it arrive on time, beating my expectations. Due some supply issues, some of the items I ordered were being delayed, but the Retro Naut team kept me informed throughout the entire time. Not only were they able to get me better replacements for some of the game controllers that were delayed, they were also able to refund me the difference. I had an excellent experience with Retro Naut.