RetexesReviews of retexes.com

Response from RetexesDec 19, 2025

Hi Earl, Thank you for sharing your feedback. I’m truly sorry for the frustration and uncertainty you experienced — I completely understand how concerning that can be. I want to reassure you that Retexes is a legitimate company, and our customer support contact details (email and phone) are available on the Contact page of our website. Due to an unexpected surge in orders, there were delays in dispatch and tracking updates, and I sincerely apologize for the lack of timely communication. We’ve already reached out to you directly via email to address your concerns and work toward a resolution. Our team is committed to making this right and ensuring you’re taken care of. Thank you for bringing this to our attention. — Mae, Retexes Support Team 💙

Response from RetexesDec 8, 2025

Hi Doug, Thank you for taking the time to share your feedback — I’m truly sorry for the frustration you experienced while waiting for your shoulder supports. We completely understand how important timely delivery is, especially when you're in pain and counting on the product. I checked your order and the courier shows it was delivered today. I’ve also reached out to you directly by email to make sure it arrived safely and to help with anything you might need — whether it's fit guidance, comfort adjustments, or questions about using the support. We genuinely want you to have a good experience with us, and we’d love the chance to make things right. Thank you again for your patience, Doug — we’re here for you anytime. — Mae, Retexes Support Team 💙 ✉️[email protected] 📞(888) 977-6074

Response from RetexesNov 26, 2025

Hi Randy, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience, and I completely understand your concern. I wanted to let you know that our team did try to reach you as soon as we received your message. We sent a detailed email with step-by-step guidance to help you use the NMES massager appropriately, and we also left you a voicemail when we weren’t able to reach you by phone. It looks like you weren’t able to receive those messages, so I’m very glad you reached out here. We definitely don’t want you to feel unsafe or uncomfortable with the product. The NMES device should never feel painful, especially on level 1, so we'd really like to help troubleshoot this with you or offer a solution that feels right for you. Please feel free to reply to our previous email or contact us again at [email protected] or (888) 977-6074. Thank you for giving us the chance to help. 💙

Response from RetexesNov 20, 2025

Hello Denny, Thank you so much for the wonderful review! We’re really glad to hear that our team was able to support you and that the adjustment with your local seamstress helped the strap fit comfortably. It’s great to know it’s now working well for your shoulder pain! That’s exactly the kind of relief we want our customers to experience. Wishing you a smooth and speedy recovery! 💛

Response from RetexesOct 27, 2025

Hi Daniel, Thanks so much for sharing your feedback. We completely understand why that might be confusing. To avoid extended backorders, we occasionally fulfill orders using our approved manufacturing partners who assist us with inventory during high demand periods. In some cases, this may include alternate branding on the product packaging. Rest assured, the product’s design, support level, and medical-grade compression are exactly the same as what you ordered from Retexes. We appreciate you bringing this to our attention, as we’re actively working to improve consistency across all shipments. If you’d like, we’d be happy to confirm your order details or answer any additional questions. You can reach our customer care team anytime at 888-977-6074 (Mon–Fri, 12–4pm EDT) or email us at [email protected]. Thank you again for choosing Retexes. We’re here to help every step of the way!

Response from RetexesOct 17, 2025

Hi Charlotte, Thank you for sharing your feedback. I completely understand how frustrating it must be to receive a product that doesn’t fit as expected, especially when it’s meant to provide support and comfort. I’m very sorry for the inconvenience this has caused and for the delay in guidance regarding your refund. I wanted to personally let you know that we are here to help and will ensure your return is processed smoothly. For the fastest assistance, you can also reach our customer support directly at 888-977-6074, Monday–Friday, 12–4 PM EDT. Someone from our team will follow up shortly to guide you through the refund process and make this right. Thank you again for your patience, and please don’t hesitate to reach out if you have any additional questions.

Response from RetexesOct 17, 2025

Hi Mick, Thank you for sharing your experience. I completely understand your frustration—receiving a product that doesn’t fit as advertised and encountering unexpected limitations on returns can be very disappointing. I’m truly sorry for the inconvenience and any confusion caused by our sizing and return policy. The options we provided—30% refund or 50% store credit—are simply meant to make the return process as smooth as possible. However, if these options aren’t right for you, you’re welcome to return the product under our 100-day money-back guarantee, and once we receive it, we will issue a full refund. We genuinely value your feedback, as it helps us improve both our products and customer experience. If you need assistance with the return, our team is here to help and can be reached at 888-977-6074, Monday–Friday, 12–4 PM EDT. Thank you again for your honesty, and we sincerely apologize for the frustration this has caused.

Response from RetexesOct 17, 2025

Hi SMH, Thank you for sharing your feedback. I completely understand how disappointing it must be to receive a compression sleeve that doesn’t fit, especially after waiting for delivery. I’m very sorry for the inconvenience. The options we provided—30% refund or 50% store credit—are simply meant to make the return process as smooth as possible. However, if these options aren’t right for you, you’re welcome to return the product under our 100-day money-back guarantee, and once we receive it, we will issue a full refund. If you need assistance with the return, our customer support team is happy to help at 888-977-6074, Monday–Friday, 12–4 PM EDT. We truly appreciate your patience and your feedback—it helps us improve both our products and our service.