Customer
The size I ordered didn’t work for me…
The size I ordered didn’t work for me so I contacted them and they asked a few questions as to what the problem was. They then quickly reviewed my answers and suggested that the next size would be more suitable. Once I was happy with their recommendation they quickly despatched replacements which fit better and still give the best support for my shoulder when sleeping! And Yvonne was super helpful and patient with me too 👍🏻 Can’t praise them enough for such a positive experience and a great job 👏
Response from RetexesJul 8, 2026
Thank you so much for this lovely review! I am so glad the team could help you find the right size after the first one didn't quite work out, and that the replacement is now giving you the support you need while sleeping. Thanks again for taking the time to share this and for your patience through the sizing process! - Yvonne, Retexes Team



