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Retainers Direct (retainersdirect.com) has 1,098 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Eva B.
Retainers direct gives you three chances to get the mold right - good idea.
Response from Retainers DirectApr 25, 2022
Hey Eva, Thanks for the review. We know the process isn't always easy so 3 attempts should be enough! :)
Amy H.
The quality is t the best and it’s not tight or we’ll fitted.
Response from Retainers DirectApr 20, 2022
I am sorry you were not happy with your retainers. We use a thermoform plastic called Zendura that is absolutely the best plastic on the market. If the fit is not ideal we likely had some issues with your impression. I am happy to return your money if you send the retainers back or we can send you more putty to get an ideal impression. Darren
kiara W.
The best retainers ever 10 out of 10 recommend!!!!!!
Response from Retainers DirectApr 20, 2022
Thank you so much for the awesome review. We are a family owned business and strive to make raving fans of every customer. You Rock!
Eric S.
I am happy with the retainers I received. It took only about two weeks for them to deliver the retainers after I made the order online. There was a small protrusion between the two front bottom teeth, and it pokes the inside of my mouth, but this is not a big deal. The material, Zendura A, appears to be durable but only time will tell. The retainers (Essix brand) I received from my orthodontist cracked after 2 1/2 months of use. I hope these retainers will last longer than two years. Eric S.
Response from Retainers DirectApr 25, 2022
Hey Eric, Thanks for the 5 star review. If there are any modifications that need to be made please reach out. I think you will be very happy with the quality of the Zendura plastic.
Thomas P.
There was consistent email notification on shipping events both inbound and outbound. The steps to create the impression we’re very easy and the extra materials in case there were mistakes were appreciated. I also appreciated the personalized note with notes about any possible issues. Finally, the retainers fit very well. All in all a very smooth process.
Response from Retainers DirectApr 25, 2022
Hey Thomas, Thanks for the review. We always give our best effort to communicate with our customers, but it makes it easy when they communicate as well.
Cassie Z.
The retainers fit great! Like a glove for my teeth haha. Thank you so much!
Response from Retainers DirectApr 25, 2022
Hey Cassie, Thanks so much so taking the time to write us a review. Please think of us in the future for any reorders!
Jennifer P.
This company made my son's mishap of having his retainers eaten by our dog not such a nightmare. I paid the extra $35 for 2-day shipping and feel it was totally worth it. From the initial order, the complete process of waiting for the impression kit, through receiving the actual retainers took less than two weeks. The best part was the cost was three times less than the orthodontist! We even received a hand written note that there was a slight imperfection in the impression we sent which they made an adjustment to with a promise that they would re-make them if they weren't right. GREAT company! Thank you Retainers Direct!!
Response from Retainers DirectApr 12, 2022
Thanks so much for taking the time to write such a thoughtful review. It helps us so much. Please think of us in the future if we can help in any way.
Valeriia M.
Fast & good quality! I loved this service
Response from Retainers DirectApr 12, 2022
Thanks so much! We keep digital scan of all models so please reach out to us in the future for any reorders.
