Buy retainers from Retainers Direct today! Run by board certified orthodontists, our selection of clear retainers and whitening products come backed by the industry's best money-back guarantee! Shop now!
Retainers Direct (retainersdirect.com) has 1,098 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
retainersdirect.com
Website
retainersdirect.com
Category
Dental Services
Location
Albuquerque, New Mexico
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 48% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Everyone that I communicated with was very helpful and the retainer is perfect!
Response from Retainers DirectOct 4, 2023
Thank you for your wonderful feedback! We're delighted to hear that our team was helpful throughout your experience with Retainers Direct. Our primary goal is to provide both top-quality products and exceptional customer service, so it's uplifting to know we achieved that for you. Enjoy your perfect-fit retainer, and always feel free to reach out if you need anything!
TS
Tzejung S.
I have not received the retainers yet…
I have not received the retainers yet because they said my model was not good enough. I bought previously and did not have issue but this time the mold was not good. Would either have to pay for more molding clay or pay to make a mold from my prior order. I understand they want to make a well fitting retainer but taking more effort than going back to the dentist.
Response from Retainers DirectOct 4, 2023
I sincerely apologize for the inconvenience you've experienced. Our utmost priority is to provide retainers that fit perfectly, and sometimes, if a mold isn't up to our standards, it can affect the final result. That being said, we understand the frustration of going through the process again, especially after having a smooth experience with us previously.
I'd like to work with you directly to find the best solution that will make this right for you. Please reach out to our customer service team, and they'll ensure I'm personally notified about your case. Our goal is to provide the best service possible, and I want to ensure your satisfaction.
Thank you for your patience and understanding, and we hope to resolve this matter swiftly.
DM
Dylan M.
Quick & Easy
Easy instructions to follow, lots of helpful emails along the way, way cheaper than going into the orthodontist office.
Response from Retainers DirectOct 4, 2023
Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our instructions clear and our communication helpful. At Retainers Direct, we aim to provide a seamless, efficient, and cost-effective alternative to traditional routes, and it's great to know that we hit the mark for you. We appreciate your trust, and we're always here to support your orthodontic needs.
AM
Alex M.
Impression kit came quickly and…
Impression kit came quickly and instructions were easy to follow.
Response from Retainers DirectOct 4, 2023
Thank you for your feedback! We're glad to hear that you received your impression kit promptly and found the instructions straightforward. Our aim is always to ensure a smooth and efficient process for our valued customers like you. Should you have any further needs or questions, don't hesitate to reach out. Thanks for choosing Retainers Direct!
MB
Melinda B.
My son broke his retainer
I ordered this for my son that needed a new retainer. It was easy to use and came back and fits fantastic! I am very pleased with the whole process and the cost.
Response from Retainers DirectOct 4, 2023
It's wonderful to hear that you had a positive experience with Retainers Direct, especially for something as important as your son's retainer. Ensuring a seamless process, from ordering to fitting, is crucial to us, and we're delighted that everything went smoothly for you. We strive to offer both quality and affordability, and we're glad we could provide that for your family. Should you or your son need any further assistance in the future, please don't hesitate to reach out.
MC
Mia C.
I never received my retainer back
I never received my retainer back
Response from Retainers DirectOct 4, 2023
I'm genuinely sorry to hear that you haven't received your retainer. We take such concerns seriously, and I want to assure you that we'll investigate this promptly. Our team is committed to ensuring our customers receive their products without any hiccups, and it's disappointing to hear of any deviations from that standard.
Please reach out to our customer service team with your order details, and I will personally oversee the resolution of this matter. Your satisfaction is paramount to us, and we'll do our utmost to rectify the situation.
Thank you for bringing this to our attention, and again, my apologies for the inconvenience.
RM
R. M.
Quick and easy
Such an easy process. The team is very helpful with any questions you have.
Response from Retainers DirectOct 4, 2023
Thank you for your kind words! We're delighted to hear that you found our process easy and our team responsive. At Retainers Direct, we prioritize making sure our customers are well-informed and supported throughout their journey with us. Should you have any more questions or need assistance in the future, we're always here to help.
JS
Jacob S.
Nightmare process and poor customer service
I got my lower impression right off the bat but struggled with my upper. I ordered multiple sets of putty (and the company included a free 3rd set each time which I really appreciated) but still could not get a good impression of my upper. I was getting frustrated.
Finally, on my own accord, I went to a local orthodontist where I was lucky enough to receive a ton of help from their impression specialist. We used my last two sets of putty and still couldn't get a good impression. She even commented that their putty is just not up to the job. She used HER OWN putty mix and got me a great impression. Without her I would have been screwed...
Got my lower and upper impression to Retainers Direct and before I knew it I had a tracking number. Yay finally almost done! Nope not at all. They sent my retainers to Florida (I live here in Abq, NM so the shipping should've been easy since I'm local). I got ahold of Tanner at Retainers Direct and explained to him the situation. He apologized and said they'd re-ship my retainers with 1 day shipping.
2 days pass and still nothing... so I call back and get ahold of Richard, their retainer specialist. He says he will let Tanner know to call me back. Of course Tanner never calls me back so I call back 2 days later and again Richard picks up. He goes ahead and looks into my retainers for me and says that they were never even shipped... Tanner told me 1 day shipping and never sent them lol what a joke.
Richard, an absolute saint, says he will create a new set of retainers for me THAT DAY and will drop them off at the orthodontist where I received help at. I stopped by there the next day to pick them up and finally this grueling process was over.
All in all I would've paid more money to get something like this done in person. This company makes creating impressions sound easy and convenient and when it's not, they're barely there to help you.
Shout out to Lisa at the orthodontist and Richard. They were the only ones that actually helped me.
Response from Retainers DirectSep 21, 2023
I’m sorry to hear that your experience with Retainers Direct has been less than ideal. Customer satisfaction is extremely important to us, and we take all feedback seriously.
To address your concerns:
Regarding the impression putty, we appreciate your comments. The putty we provide has been successful for a vast majority of our 20,000 customers, so we regret that it did not meet your needs. That being said, we did provide you with extra putty to facilitate your efforts, and eventually, you were able to use the facilities and expertise at my personal orthodontic practice, a service typically valued at a minimum of $150.
On the shipping mishap, we acknowledge the error and appreciate your understanding. It's unfortunate that the shipment went to the wrong address initially, but as soon as we were alerted to the problem, we took steps to rectify it. Tanner may have miscommunicated the timeline, but Richard followed through by having new retainers made and delivered to a convenient location for you.
In total, you were sent five shipments, including the new retainers, as we did our best to go above and beyond to accommodate you.
While I understand your frustration, it’s worth mentioning that we have extended more resources and exceptions to your order than is typically offered to ensure you have a positive experience. We're sorry that despite these efforts, you remain dissatisfied.
We genuinely thank you for your business and your feedback, and hope that you are pleased with the final set of retainers you received.
