Retainers DirectReviews of retainersdirect.com

Response from Retainers DirectSep 19, 2023

I understand the frustration you're conveying, but let's set the record straight. Your initial purchase covered the costs of shipping and the provided putty. If additional putty is required, it's the responsibility of the customer to cover that expense. We have already extended additional assistance for an order that is over a year old. It's important that both parties uphold their end of the agreement. Our policies are clear and are set to ensure fairness to all customers. If there are other concerns, please let us know, and we'll address them within the boundaries of our policies.

Response from Retainers DirectSep 21, 2023

I'm truly sorry to hear about your experience and the lack of follow-through regarding your retainers. Your satisfaction is very important to us, and I apologize for any inconvenience you may have experienced. I did not see the pictures that you mentioned you had sent over. To better assist you, could you please resend the pictures of how the retainers are fitting? This will allow us to evaluate the fit and recommend the appropriate next steps. Your comfort and the efficacy of our product are our top priorities, so we want to ensure that you have a set of retainers that will properly maintain your bite without causing any issues. Once we receive the pictures, we will promptly evaluate them and respond to your concerns. Thank you for bringing this matter to our attention, and we appreciate the opportunity to resolve it for you.

Response from Retainers DirectOct 4, 2023

Thank you for sharing your experience with Retainers Direct! We're elated to hear that you found the process simple and our service personal. It's essential for us to offer a seamless journey for our customers while providing savings compared to traditional routes. Your satisfaction and comfort with the retainers are our top priorities. Remember, we're always here to support your orthodontic needs. Thanks for choosing us!

Response from Retainers DirectOct 4, 2023

First and foremost, I want to express my sincerest apologies for the difficulties you've faced, especially with the crucial timing that led to a shift in your teeth. We strive for seamless customer experiences, and it's deeply regrettable when we fall short, particularly in ways that affect our customers directly. Regarding the shipping issue, you are entirely right. If the envelope provided by us didn't maintain its seal during transit or if there was any other shipping error on our end or with the USPS, it's unfair to place that burden on you, our valued customer. Given the circumstances you described, I will ensure you receive a full refund without any deductions. Please get in touch with our customer service team with your order details, and I'll make sure this is addressed right away. Once again, I apologize for the inconvenience and frustration this has caused. Your feedback is invaluable as it helps us improve our processes and service to prevent such issues in the future.

Response from Retainers DirectOct 4, 2023

We're thrilled to hear your positive feedback! Ensuring a seamless experience, clear directions, and a perfect fit is at the heart of what we do at Retainers Direct. Your recommendation means a lot to us. Thank you for putting your trust in our service, and please know we're here for any future needs or questions.