Retainers DirectReviews of retainersdirect.com

The whole process was quick and easy.

At this point have only got one out of the two retainers and it was cut short so doesn’t cover the teeth. Had to pay for addition mold to redo. Has not been a good experience so far.

We should have went to the orthodintist and did it there. Sent in mold and was told it was not good after I reached out multiple times because we did not receive the retainer. Finally was in touch with someone and they mailed a new tray for my daughter to do another mold. However, they did not include any info on how to mail it back nor something to mail it back in. Not a great experience. Did it for convenience but we would be better off just going to the ortho.

Wonderful deal on the kit with foam and whitening pens. I was very happy that a discount was allowed to be used on top of that. Extremely quick preparation and shipping.

I just received my retainer after almost a monthlong wait. I sent three photos of different angles of my impression to the company who told me it looked great. My retainer doesn’t fit. Apparently my impression wasn’t sufficient, even after they checked it. Disappointed that I wasted $100 and still need to see my orthodontist.

i have not yet received my retainers and u feel like i never will.

One of my retainers was so shallow it didn’t even cover half of my teeth. I have being wearing retainers for over 14 years and have never had one that doesn’t cover all of my teeth. The plastic is also very thin compared to every other retainer I have had. I had to email the company 3 times before they finally replied. They still haven’t replied to my last email I sent months ago. Awful customer service. Pay a bit extra and get them done properly at a dentist. I wish I did.

I live overseas at a german military base and the product I had purchased included a prepaid packing slip which I never received. When i contacted them they were very unhelpful and completely rude. They refused to help solve the issue and I had to pay additional out of pocket to ship it back to them. They refused to acknowledge that a military base is US territory even though they give the option to ship to us. I hope they can soon improve their customer service because their product seems to be of good quality.