Retainers DirectReviews of retainersdirect.com

I love the service and what they do but my only problem it takes a long time until I receive my retainers. I received them after 3 weeks.

I still haven’t received my retainers, and there’s been no emails with updates on where it is or how long until it’s delivered to me

Not sure how they did. I sent my molds in last week but haven’t received confirmation of receipt. I’ll give them a couple weeks.

This has been a terrible experience, cannot get a refund or the retainers sent to me. You will have to buy additional molds, putty to get them to contact you, and they still wont be able to provide the stuff. It has been 3 months?

Extremely disappointed! I have reached out to the company three times to find out why it has been a month! I still have not received my daughter’s retainers and they have given me nothing but a sorry for the inconvenience. They still have yet to shop anything and still have not reached out to let me not when I should expect them. So dissatisfied. They are false advertising with a two week term around. They received our impression a month ago!!!!!! Do not buy from them. Your teeth with shift before you get your retainers just go back to your orthodontist and pay the difference.

There are several aspects that have made this a disappointing experience. The information on the website on how to take the impressions is contradictory to the instructions in the box in terms of when and how to send the impressions back to them. I also had to pay extra for postage, despite being in the free-return window because the box was slightly bigger once the impressions were in it. The end result is poor quality. The retainers barely cover the teeth, so they’re unlikely to offer the support needed. When I complained about these things, the communication has been dismal. I’ve had to chase several times, ultimately taking weeks to get any sort of “final answer”. That final answer basically being ‘deal with it’. I get the feeling this is a small business being run on the side of a busy dental practice, which is no bad thing but clearly they don’t have the time or resource to manage both businesses and should focus on one. All in all, my advice is to go to your orthodontist and pay the extra.

Very easy process! They were communicative when I reached out with questions and transparent about my impression quality. When my retainers finally arrived (I dragged my feet in the impressions) they were better quality than what my ortho gave me. Feels great to have them! I’ll be returning in the future when I need to replace them again!

Sent in my dental forms, it’s been more than 10 days and I still don’t have my retainers. I sent in a question asking where retainers are in the process, I still have not received a response.