Robby
Amazing!
I was honestly really hesitant about buying a replacement retainer online, but I'm really glad I took a chance and worked with Retainers Direct. Their prices are very good, the impression kit and instructions are clear and helpful, and the retainer quality is top of the line. The first top retainer I got didn't fit onto my teeth well at all, even after I tried to sand down some edges to make it fit, but since the bottom fit very well, I contacted customer service instead of deciding it was an expensive failed experiment. Customer service and Dr. Haltom were super friendly and very helpful and had me take another impression (with the leftovers of my original kit) and the new top retainer fits beautifully. Retainers Direct was a joy to work with and I appreciate their hard work.
Response from Retainers DirectDec 3, 2019
Thank you Robby for the great review. We are a fairly new business and are working hard to develop systems to make the process easier and more efficient. Sorry you had to take one of the impressions a second time but I am glad we got it all right in the end. We appreciate your business and the time you spent to leave us a review. Darren


