Retainers DirectReviews of retainersdirect.com

Doing the impression mold was fairly easy to follow with the online instructions, I would recommend thoroughly going through the instructions ahead of time because my first impression putty set too quickly as I was reading before I could bite into it. Fortunately, they provide a total of 3 putty sets so I was able to redo it with no issues on the 2nd try. Mailing the impression out was super easy, my only complaint was that it took about 2 months from when I dropped the package at the post office to receiving the retainer and I thought it may have gotten lost in the mail. A notification that the impression has been received and the ability to track the retainer shipment would be a great addition. However, upon receiving my retainer, it fit perfectly! It actually fit so perfectly that I thought it was stuck after the first insertion, but starting from the molars I was able to ease it off and after a few nights it loosened just a tad to come on and off easier. I would definitely recommend versus an in-person visit with the orthodontist!

It took them 2 months to ship my retainers back to me. During the waiting period I emailed them multiple times asking for an update. Each time they were slow to respond and not helpful. The retainers are painful to force on and do not fit well. The material was sharp and I cut my tongue while attempting to wear them. The process and finished product is a waste of time and money. After receiving the product I requested a refund and they would not honor that request even though their product was not delivered as promised. My advice is to go see an actual orthodontist and not waste your money here.

TERRIBLE, SCAM, AVOID Awful service from Noor mustafa and his father Hani. Will take your money and not reply to any emails for weeks. Ended up having to reach out on Facebook, after also using LinkedIn. Just get your retainer from the orthodontist, this is not worth it

It took me over 2 months to get my retainers back after sending in my molds. And after I sent them a photo to get my molds approved which they did, I got the retainers and they said my molds were not good enough. While my retainers fit they fit fine. but I tired to email them about updates on my package because they weren't sending it I got close to no help from their customer service. Will not be using them again.

Retainers direct sounded too good to be true. It took them a very, very long time (about three-four months) for the whole process and they never even reached out about it. Every time I wanted an update I had to ask myself. When I finally did get them, the notes said that both the top and bottom retainer were “sloppy and hard to fit” when I followed their directions exactly for the molding. They did end up fitting well, but the top was very tight and incredibly difficult to get off at first. Overall, these retainers are useful and way cheaper than a standard orthodontist would charge, but the experience wasn’t the best.

Tried to do the impression. Was told they were all wrong and I needed to buy more impression putty. I couldn’t dispute the accuracy of what they said but at the same time I feel like I was being hooked into buying putty over and over again.

Retainers are awesome and I love the whitening/cleanser foam! Great service!

Well, I did my impressions in March and figured I’d give it two weeks for them to get my retainer start making it and stuff like that. Well, then a month goes by and then another month goes by so obviously I start complaining. Then proceeded to make my retainer tell me that it was on the way and being shipped out and then canceled it and yes, I did request a refund, but I was willing to allow them to take the money out for a second time so I could have my retainers. I got tired of waiting and got retainers through Clear Retain and I had my impressions done and the retainers sent in to me within two weeks.