Retainers DirectReviews of retainersdirect.com

I ordered a retainer mold kit in mid April with expediated shipping. I received the kit two days later and set the completed mold back the next day. It is now June 5th and I still have not received my retainer. I have emailed customer service several times and they keep telling me the retainer is being fabricated. I am beginning to wonder if the entire company is a scam.

Very misleading and poor customer service. Initially waited almost 2 months for my retainers. I contacted them after radio silence and they gave an excuse they were busy and they’d ship soon. I received them and they didn’t fit right. I couldn’t close my mouth with them in. Contacted them and they said it was my impressions were poor (despite after sending them images they said they were great). So they redid them. The new ones still weren’t good either. So I asked for a refund and I shipped them back. Waited another 10 days (7 after delivery) and no refund. I contacted them and asked again for a refund which they did. But then they subtracted shipping out of my refund. Their policy says it’s a perfect fit guarantee or a full refund. These guys are deceptive and deceiving. Don’t go with them! Go elsewhere.

I ordered an impression kit which was relatively easy to use with the instruction provided, I would’ve preferred a scan like I had with a previous company that went out of business. The process did take longer than expected but I was able to speak to someone on the phone who gave me a pretty accurate timeframe. I was patient and received a great set of retainers that fit and feel great. Only thing I would’ve liked was a bit more communication from them. I’ll definitely order another set ahead of time and would recommend them to others

I have been waiting over 3 months for my retainers after they “lost” them twice and when I ask for a refund they stop responding to me. They will have an excuse saying they have too many orders and they are taking over another company’s orders and bla bla bla. Shut up! Send me my refund so I can go order from a business that’s professional.

Took a little long to get them but they are perfect. Thank you, I will be buying more.

Tried to buy one dental impression kit and they sent me three so there was a huge hold on my credit card. Had to get my credit card company involved to finally get a return which took forever. The worst part is there was nobody to call and the email correspondence was slow as well. Would not recommend.

Sent my impressions in March and they were positively accepted. After 3 weeks I checked back with this company and they stated that my retainers were going to be shipped “next week”. After a few weeks of going back and forth with this excuse they were never shipped to me. Very frustrating to deal with this company, they never answer their phones they go to voice mail. To make long story short just got refunded a few days ago. Wasted 2 months with this company for nothing. They stated they were overwhelmed with orders, ok, but let the customer know this don’t mislead customers. Now I ended up with a waste of time and NO RETAINERS. I did get my refund.

Shipped kit quickly however they were very slow getting retainer back. The review scores on their site and Facebook are a lie & not based on live data but rather are just a picture of a 5 star. The kit needs better instructions - the putty hardens very fast and they only give you one tray. They should give multiple trays & more putty so you can take multiple impressions & select the best. Additionally they adverse a case being included but that is not true. Upon asking they said they no longer provide that - yet it's still part of the advertised kit. If you need more putty it costs a bunch whereas there competition (sportingsmiles) mails it to you complimentary, knowing you aren't wanting to use more putty but messed up and need to. Overall do not recommend, use the competition like ssportingsmiles or clearretain.