Retainers DirectReviews of retainersdirect.com

Took a very long time, got way to much emails, and they are very flimsy vs visaline

Only giving 4 stars because it took 2 months for me to get my retainers. Overall, they fit perfectly, brought back my teeth together since it slightly shifted from waiting. 10/10. Would recommend!!

I’d like to start by saying being a Smiles Direct customer and having the referral to go to retainers direct really calmed my nerves about the whole situation. Retainers direct customer service is excellent. You actually speak to a person that seems to care about Customer Service. I had ordered from another retainer company since they had my records from Smiles Direct , and it was a nightmare. The retainer that I received from retainers direct fit perfectly!! Better than any of the retainers I had from Smiles Direct or the other company. They will be my retainer company forever highly recommend.

I ordered my retainers after taking the molds of my teeth and it took a long time with very little communication about the timing. I had to badger the company several times as it was more than double the estimated time to make the retainers. Then, inside of 30 days, the top retainer cracked. They replaced it at no cost which was fine. I was hoping that was a one off as in the past when I had retainers they did not crack. These seem to be of thinner material. I had purchased the multi-year replacement program and figured this would be good. Recently, now about 3-4 months later the bottom retainer cracked. They said it was possibly because i may clench or grind my teeth which may be true - I am not sure, but these should be thick enough to withstand what is normal activity. When I asked about the cracked bottom retainer, they asked for photos which they had one as well on the first round. I sent them and they offered to replace it with a $49 charge. Frankly, I thought that was my discounted price anyhow under the 3-year program which I paid extra for. Now, they also want me to send back my molds to make the new retainers. This does not make sense as I did not have to do this when they replaced by cracked upper retainer. This process is complicated and I am not very pleased. I think they should be able to send these more quickly and with less hassle and not crack so easily. They should last with normal use for at the very least - one full year. I am only part of their program as SmileDirect went under so this is overall a disappointing experience. Of course, Retainers Direct had nothing to do with Smile Direct so this is not reflective of that component.

Took so insanely long and they didn’t even fit when they arrived. Getting a refund took an additional month. Do not recommend this site I went to a different one and they only took 2 weeks. Don’t waste your time

went in hoping to have a secondary replacement for my original retainer, thought this would be a good choice and a decent price. The first process of making the mold and sending it in and expecting ten business days to receive them. It took 2 months with multiple emails questioning where my process was at, every week they told me delays and should expect it in a weeks time. I got to the point I wanted to cancel completely, but was reassured that would be sent asap. By the time I received the retainers, only one mold would fit, and it was difficult to remove; felt like my teeth were going to be ripped out if I forced them off quickly. The bottom set was missing a tooth and never fit. I emailed saying I wanted to use the larger mold to make larger impression, was emailed back saying to take pictures of the impressions. Clearly I need them to agree with my request on new impressions with larger mouth piece. I didn't want to deal with the run around and gave up at that point. To this day I use the original retainers that I never had a issue with. They must be more transparent with the process, and have detail of what process their orders are at. Wish them well, they need to work on the flaws

So I randomly decided to buy these retainers after my dog destroyed my original one. Didn’t want to spend the $200-$300 at my ortho. Was skeptical at first but honestly they are pretty legit. Quality seems high it’s been about a month since I received them and no issues. Order all the impression putty you can if you have a bad gag reflex. It took me many tries. Takes a while to receive the final product after you send your molds in but it was worth saving a couple hundred.

The process of getting the materials, doing the impressions and sending back in is quite simple and done quickly. Where I struggled was with receiving the product. I took a few months and the communication was not accurate. They simply say, its coming next week and weeks would pass. It finally got processed as an "expedited" order and I did finally receive them.