The Retail MarketReviews of retailmarket.net

Response from The Retail MarketNov 30, 2023

Dear Tashun, Firstly, I want to extend my sincerest apologies for the delay and frustration you've experienced with your order for the Ice Maker placed on 11/09/2023. I understand how disappointing it can be to not receive your purchase within the expected timeframe, especially after reaching out for assistance. I appreciate your patience and want to assure you that we are actively working on resolving your issue. Your order is currently "Under Review" as our Order & Billing team is diligently trying to find a suitable replacement for you. This process takes a bit of time as we want to ensure that the replacement meets your expectations and our quality standards. However, I completely understand if you prefer to opt for a refund given the circumstances. We are committed to ensuring your satisfaction, and if a refund is your preferred resolution, we will expedite this process. Please indicate this in your recent tickets or contact our customer support team, and we will initiate the refund process immediately. We value your business and are working hard to improve our response times and the efficiency of our customer service, especially during peak periods like the Thanksgiving holidays. Your feedback is crucial in helping us enhance our services. Thank you for bringing this to our attention, and once again, I apologize for any inconvenience caused. We hope to resolve this to your satisfaction as quickly as possible.

Response from The Retail MarketNov 28, 2023

Hi there Mark, we apologize for the inconvenience caused and the delay in getting back to you. I do see here the seller did add tracking information a while back, but upon trying to track the package, USPS only indicates a label was created but the package was never shipped. I have requested a customer care associate submit a refund request for this. You'll receive a confirmation once it has been processed. For further help, please email us on [email protected] We're currently having a slight backlog from the holidays but our agents are working on clearing it.

Response from The Retail MarketNov 28, 2023

Hi there Sharyn, thank you for leaving a review. Firstly, we'd like to apologize for the delay in getting back to you. Our Customer Care team was away last week for Thanksgiving holidays and they're currently attending to tickets. I do see here your Order is currently showing up "Slightly Delayed" The associates will be escalating your case to the Order & Billing team who should reach out with available options. We deeply apologize for the inconvenience cause Sharyn.

Response from The Retail MarketNov 20, 2023

Hi there Lynn. We're sorry about the delay in getting your refund into your account. I do see here you already have a Customer Care associate working on this. They should have mentioned, this issue appears to have affected a number of customers who refunds were processed but not yet fully credited to their account. Our billing team is investigating this with our payment processor and you can continue to stay updated or reach out to the current care associate helping you with the issue. We apologize for any trouble and inconvenience this may have caused on your end.

Response from The Retail MarketNov 20, 2023

Hi there Margaret. Thanks for leaving a review. Firstly we'd like to apologize for the delay that occurred in having your order shipped out. The Retail Market can have orders fulfilled by other vendors and suppliers who may employ services such as Amazon FBA as was the case for your order. I do see here a refund was issued out on November 7th for the shipping fee. Our billing team is currently investigating an issue regarding some refunds issued between November 3rd - November 16th and I believe your order may be affected if you have not yet received your refund. Please do keep an eye on your card transaction as they refund may hit your account at anytime. For further help, email Customer Support on [email protected]