The Retail MarketReviews of retailmarket.net

2.2246 reviews
Malls & Marketplaces
2093 Philadelphia Pike, Claymont, Delaware

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The Retail Market

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About The Retail Market

Welcome to the Retail Market, the online retail store designed to simplify your shopping experience. Our massive catalog collections and shelves are stocked with an extensive range of products handpicked for their quality, style, and innovation. Whether you’re looking to spruce up your home, outfit your office, create a chef-worthy kitchen, or make the most of the great outdoors, you’ve come to the right place. At the Retail Market, we believe in the power of choice. That’s why we offer an extraordinary assortment of items across multiple categories including Home, Kitchen, Office Products, Furniture, Outdoors, Business Supplies, and Toys. Each of our departments is curated to bring you the latest trends and top brands, all to make your shopping experience hassle-free and enjoyable.We understand that online shopping requires trust. Rest assured, your safety and satisfaction are our top priorities. We implement strict security measures and a straightforward return policy to provide you with a shopping environment as secure as it is convenient. Our dedicated customer service team is always ready to assist you with any questions or concerns as soon as you contact us.At the Retail Market, we don’t just sell products – we strive to deliver joy and satisfaction right to your doorstep. Our mission is to make your life easier, more stylish, and more fun. Whether you’re buying an essential item for your home or seeking the perfect gift for a loved one, we’re here to make sure every purchase is a success.So why wait? Dive into our exciting world of quality, variety, and value.Happy shopping!

The Retail Market (retailmarket.net) has 246 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.

Also known as: retailmarket.net
Website: retailmarket.net
Category: Malls & Marketplaces
Location: Claymont, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 21% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About The Retail Market

The Retail Market (retailmarket.net) has 246 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.

Also known as: retailmarket.net
Website: retailmarket.net
Category: Malls & Marketplaces
Location: Claymont, Delaware
Listed on Five Star Index: 2026

Scott F.

Dec 8, 2023

Another negative review on the pile

I placed an order on the 28th of November and the funds transferred right away. A day or so later I got an odd feeling and started looking into the company. They proudly linked to their Trust Pilot page, so I assumed that The Retail Market felt solid about their reviews. Now I see that they have a number of reviews calling out their lack of communication and shady order handling process. Allow me to throw another on the pile. I saw that RO-5977 was in Processing and that according to their policy it might stay there for up to five business days. So after waiting the five business days with no change of status I sent an email to request a cancellation and refund. This was two days ago. I sign in today to see how things are going and my order. Oh! It's in Slightly Delayed now. I go to their policy page to see what that means and learn that once an order is no longer Processing you cannot cancel it. I sent them an email to let them know that I requested the cancellation before the status change and that if I do not see that the order is cancelled and a refund is in process by Monday that I will be contacting my credit card company. I do not want to come out and accuse these people of fraud. Maybe they're just in a little over their heads running a dropship outfit. Whatever the case, their communication is awful and I regret giving them a click. I'll be happy to change my review if things change, but for now I think their rating should be as low as it can be. p.s. I find it very interesting that reviews are either very specific complaints about their poor communication and processing practices or the kind of praise that feels like it was farmed out to a review farm or maybe even AI. Which company is the real one- the five star or the one star? I leave that as an exercise for the reader. p.p.s. Having seen so many people with similar experiences and also seeing the five star reviews (some of which aren’t even for this store) that appear to come from the same mind, I’m going to change my mind. These are fraud merchants. Absolute trash. Update: It looks like Malik noticed the review average dipping so he wandered in for some damage control. 1. You are a VP of this outfit and don’t want to share your last name? Nothing shady there, friend! 2. All of these complaints about lack of communication and all you have is passing off over a month of angry reviews with “Uhhhh… there was a problem with this third party that we work with. Yeah. That’s it. That’s why so many people are mad at us and we didn’t notice for a month. Big oops, everybody!” 3. Also, still no phone number on your website. 4. If you can’t look at your positive reviews and tell me why they smell funny then you should pay somebody who can do a better job because you've got a crazy blind spot. 5. The only reason I took a chance on your site was because I thought I’d try spending money with a new, small outfit instead of spending more money with Amazon. I chose to look past lots of flags to give a little guy a chance. It’s a shame the little guy was you and your pals. 6. Maybe let your friends at Asolf know that they’re sending their review farm to your trustpilot page.

Response from The Retail MarketDec 27, 2023

Dear Scott, I'm Malik, the VP of Operations at The Retail Market. I've read your review with great attention, and I want to personally address each of your concerns, especially regarding your order (RO-5977). Firstly, I apologize for any confusion and frustration you've experienced with the status of your order and our communication. It's clear that we need to do better in providing timely updates and responses, and I am sorry for any inconvenience this has caused. Regarding the reviews on Trustpilot, I want to assure you that all reviews are genuine and from verified customers. We do not solicit fake reviews or outsource any such activities. We are committed to transparency and honesty in all our customer interactions. I also want to clarify that we are not a dropship outfit. Our goal is to provide a reliable and efficient service to all our customers. However, I acknowledge that there have been shortcomings in our communication and order handling processes, and we are actively working to improve these areas. Concerning your order's status, I want to clarify that orders marked as "Slightly Delayed" are still within the 'Processing' stage, and thus, your request for cancellation and refund is valid. I will personally oversee the processing of your cancellation and ensure that a refund is initiated promptly. I understand your skepticism and the concerns raised in your review. We are committed to proving through our actions that we are a trustworthy and customer-focused company. I invite you to reach out to me directly at [email protected] for any immediate concerns or further assistance. Thank you for your patience and understanding. We are taking your feedback seriously and are here to make things right. I hope we can change your perception of our company and demonstrate our commitment to customer satisfaction. Warm regards, Malik VP of Operations The Retail Market