The Retail MarketReviews of retailmarket.net

Response from The Retail MarketDec 27, 2023

Hello Audrey, I'm Malik, the VP of Operations at The Retail Market. I want to personally address the concerns you've raised in your review regarding your order placed on November 30th. First and foremost, I apologize for the lack of communication you've experienced and the inconvenience this has caused. It's concerning to hear that you did not receive an email confirmation or order number, and I understand how frustrating it must be to be unable to track your order. Upon reviewing your case, I noticed a typo in the email address associated with your order ([email protected] instead of [email protected]). This error likely contributed to the communication issues, including the missing confirmation email. I apologize for any oversight on our part in not identifying this issue sooner. I have taken note of your ticket and will ensure that it is prioritized and addressed promptly. Our team will correct the email address in our system and provide you with the necessary order details, including the order number and the current status of your order. We are committed to improving our response times and communication processes. I invite you to reach out to me directly at [email protected] should you have any immediate concerns or require further assistance. We value your business and are dedicated to ensuring your satisfaction. Thank you for your patience and understanding. We are taking your feedback seriously and are here to make things right. Warm regards, Malik VP of Operations The Retail Market

Response from The Retail MarketDec 27, 2023

Hello Jessyn, I'm Malik, the VP of Operations at The Retail Market. I've read your review with great concern, and I want to personally address the issues you've experienced with your order (RO-5378). Firstly, I apologize for the distress and inconvenience caused by the delay in your order and our lack of response. I understand how worrying it can be to not receive a high-value product within the expected timeframe, and I'm sorry that our service has not lived up to your expectations. I've taken note of your three tickets and the fact that you've reached out to us twice without a response. I want to assure you that The Retail Market is a legitimate business, and I am committed to resolving your issue as swiftly as possible. Upon reviewing your case, I noticed that the email address used for your inquiries differs from the one associated with your order. For more seamless and efficient communication, I recommend using the email address used at the time of your order. This will help us to quickly locate your order details and provide you with accurate updates. Our team will investigate the status of your order and ensure that you receive a prompt update. We are also committed to reviewing our communication processes to improve our responsiveness and prevent such issues in the future. I understand the urgency of your situation and invite you to reach out to me directly at [email protected] for any immediate concerns or further assistance. We value your business and are dedicated to ensuring your satisfaction and peace of mind. Thank you for your patience and understanding. We are taking your feedback seriously and are here to make things right. Warm regards, Malik VP of Operations The Retail Market

Response from The Retail MarketDec 27, 2023

Hello Chris, I'm Malik, the VP of Operations at The Retail Market. I'm reaching out to personally address the concerns you've raised in your review about your order (RO-5417). First, let me express my sincere apologies for the lack of communication you've experienced and the frustration this has caused. It's clear that we've fallen short in providing the timely and responsive service you should expect from us, and for that, I am truly sorry. I've taken immediate note of your order and the fact that you've reached out to us three times without a response. This is not the standard we strive for, and I'm personally looking into why your inquiries were not addressed. I assure you that we are a legitimate company, and I am committed to resolving your issue as a matter of priority. Our team will investigate the status of your order and ensure that you receive a prompt update. We will also review our communication processes to prevent such issues in the future. I understand that trust is earned through actions, not just words. As such, I invite you to reach out to me directly at [email protected] should you have any further concerns or require immediate assistance. We value your business and are dedicated to ensuring your satisfaction. Thank you for your patience and understanding. We are taking your feedback seriously and are here to make things right. Warm regards, Malik VP of Operations The Retail Market

Response from The Retail MarketDec 27, 2023

Dear Nicole, I am Malik, the VP of Operations at The Retail Market. I want to personally address your concerns regarding your recent order and the issues you've experienced with our service. Firstly, I apologize for the delay in the delivery of your product and the lack of communication you've encountered. It's clear that we have not provided the level of service you deserve, especially considering you paid extra for expedited shipping. I understand how frustrating and concerning this must be, especially when you're left without a confirmation email and the ability to track your order. I have taken note of your ticket and will personally ensure that it is prioritized and addressed promptly. Our team will investigate the cause of the delay and work diligently to locate your order and expedite its delivery. Regarding the lack of a confirmation email, I understand how crucial this information is for tracking and peace of mind. We will look into why this occurred and ensure that you receive all necessary details about your order as soon as possible. We value your business and the trust you placed in us, and I want to assure you that we are taking your feedback seriously. We are here to rectify the situation and restore your confidence in our service. Thank you for your patience and understanding as we work to resolve this matter. Please feel free to reach out to me directly if you have any further concerns or need additional assistance. Warm regards, Malik VP of Operations The Retail Market

Response from The Retail MarketDec 26, 2023

Dear Charlie, I am Malik, the VP of Operations at The Retail Market. I want to address your concerns personally, as outlined in your review. First and foremost, I apologize for the delay in fulfilling your order and the lack of response to your emails. It's clear that we have not met the high standards of service and communication we set for ourselves, and for that, I am truly sorry. I understand how frustrating and concerning this must be, especially when you're left without clear communication from our end. I have taken note of your 11 tickets and will personally ensure that they are reviewed and addressed promptly. Our team will investigate the cause of the delay in your order and work diligently to resolve the issue. Regarding your request for a refund, I understand your decision given the circumstances. We will process your refund as swiftly as possible. I want to clarify that we charge customers when their orders begin fulfillment, but I acknowledge that delays can occur during this process, and we are working on improving our system to better manage such situations. I also want to address the high number of tickets. While we understand the urgency and importance of your concerns, submitting multiple tickets for the same issue can sometimes slow down our response time, as our system processes each ticket individually. We are working on enhancing our customer service processes to ensure more efficient and timely responses. We value your business and the trust you placed in us, and I want to assure you that we are taking your feedback seriously. We are here to rectify the situation and restore your confidence in our service. Thank you for your patience and understanding as we resolve this matter. Please feel free to contact me directly if you have any further concerns or need additional assistance. Warm regards, Malik VP of Operations The Retail Market

Response from The Retail MarketDec 1, 2023

Dear Mike, I am deeply sorry to hear about the difficulties you've encountered with your request for cancellation and refund. The situation you've described is certainly not the standard of service we strive to provide, and I understand the urgency and importance of resolving this matter, especially considering the upcoming holiday season. Please rest assured, we take your situation very seriously. I have prioritized looking into your case to ensure that your request for cancellation and refund is processed as swiftly as possible. We recognize the significance of this issue, particularly as it impacts your ability to provide a Christmas gift for your grandchild. We are committed to making this right and understand the emotional and financial impact this has had on you. I assure you that we are doing everything in our power to process your refund promptly. Thank you for bringing this to our attention, and once again, I apologize for the stress and inconvenience this has caused. We value your business and your trust, and we are dedicated to restoring both. Please feel free to reach out to me directly with any further concerns or questions you may have. Warm regards, Malik Customer Experience Manager The Retail Market

Response from The Retail MarketNov 30, 2023

Dear Michael Cooper, Thank you for taking the time to share your concerns, and I apologize for the delay and lack of communication you've experienced with your Canon PowerShot ELPH 360 Digital Camera order. I understand how frustrating it can be to wait for an update on an in-stock item, especially when your attempts to reach out seem unanswered. Please be assured that this is not the level of service we aim to provide, and we are taking your feedback seriously. Your order is currently marked as "Slightly Delayed." Our Order & Billing team is actively investigating the cause of this delay. We are committed to providing you with an update as soon as possible, including shipment and tracking information once it becomes available. I also want to address your concerns regarding our customer service. We are currently experiencing a higher than usual volume of inquiries, leading to a backlog. Our Customer Care Associates are working diligently to respond to all queries in the order they are received. To ensure efficiency and faster resolution, we kindly request that customers avoid sending multiple inquiries about the same issue, as this can extend the response time for you and other customers. Please rest assured, your query is important to us, and our team will attend to your ticket as soon as possible. We are grateful for your patience and understanding during this busy period. If there are any other ways we can assist you in the meantime, please let us know. We are here to help and committed to resolving your issue to your satisfaction. Warm regards, Malik Customer Experience Manager The Retail Market