ResyReviews of resy.com

Useless booking UI - reset password function doesn’t work and when you try to set up a new account it keeps clearing certain fields of the webform. Wish restaurants would stop using the widget on their websites - means I’m less likely to book there!

We were looking for an authentic Indian Restaurant in NYC and saw Kebab Our Sherab in the Michelin Guide. We booked through Resy and went for our meal, which was just about OK in terms of food quality and price, 4/10. A few days later we received a notification email from Resy app which we used to book the reservation say that we had been charged a cancellation fee of $40! We certainly did not cancel so this is pretty much a scam/theft on behalf of the restaurant or Resy and so far neither of them has got back to us, Resy does not also let consumer leave negative reviews on their partner restaurants so how is this a transparent platform? I will be taking this up with the restaurant, Resy app and my credit card provider and if this fee is refunded I will update the review. If the review hasn't been updated then please take this as a warning that Kebab Aur Sherab and Resy App have a scam going to charge their customers days after they have had their meal in the hope that they don't notice the extra charge on their credit card statements.

Gestern wurde mein Account ohne Vorwarnung gelöscht und Reservierungen gecancelt. Angeblich stände ich unter Verdacht, dass ich Reservierungen verkaufen wollte. Ich habe erklärt, dass ich es nur für touristisches Zwecke nutze. Der Support empfiehlt ein neues Account zu eröffnen, warnt aber gleichzeitig, man würde die Untersuchungen meiner „Aktivitäten“ fortsetzen. Wie kann man unschuldige Menschen nur so behandeln????

This was a ridiculous experience. Thought I had reserving a table at a resturant that I wanted to try. After Resy gave me times to choose on a Sunday, it turns out the place was closed. Will never use this stupid service again.

This is such a BAD BAD system and non-inclusive for EAs who need to be able to book tables on their boss's name with their own email address. Also non-inclusive for Executive Management who is being burdened by admin, having to forward the booking confirmation to me so that I can then put in the invite and receiving any admin relating to the booking. This creates so much more work for all of us who are meant to be simplifying our bosses' busy lives as it's first super fiddly to do a booking because it requires the account with the same mobile number bla bla bla, then I can't do it on my email with my boss's name so I have to then contact my boss to send me the booking confirmation so I can attach to the invite. If there are issues with the booking, he will receive these, since I can't use my account for the booking to be on his name - he will likely miss these emails, especially reminders of any cancellation policies, resulting in money lost on bookings that potentially needed to be cancelled just because the system doesn't allow an EA to book on someone's behalf. So I then have to go to the restaurant website and check all the info about booking cancellation policies and put a separate note for me somewhere in case my boss forgets or doesn't have time to forward the booking to me, in order to avoid any unnecessary card charges!!! Why add this stress when you can simply have 2 fields in the form that ask if you're booking for yourself or someone else??? OpenTable is soooo much better so now I'll avoid booking anything that isn't on OpenTable!!!! What a waste of time this Saturday morning when instead of relaxing, I had to spend a whole hour just to do 1 booking......... Have amateurs created this?

Really poor system that keeps asking for details and makes you set up and account, enter your number, a confirmation code, email address and then go through security just to be able to attempt booking a restaurant. Making booking a place to eat far more hassle than it needs to be. Put me off booking a brunch at Wingman's in Soho London, for 10 people. the hassle wasn't worth it and we just went somewhere else.

Extremely annoying! I received seven (7) reminders of a reservation I made, then received two follow-ups. I want to delete my entire profile but there does not seem to be a way to do that!

Resy cancelled four reservations on a dream trip to New York without any request to do so from us. They claimed my partner’s account was automatically closed due to suspicious activity - we received no warning, simply cancellation messages. Their support has been appalling. First they claimed the restaurants cancelled the reservations before then changing the story to the “suspicious activity” one.