ResyReviews of resy.com

Fraud fraud fraud. Got charged 220 gbp for a booking I received no confirmation for and that they cancelled. The restaurant was also useless in providing a resolution. Do not use!

Whew, a shockingly incompetent product. A failure of a simple functionality. Attempts to prove I'm not a robot were rejected by this horrid "service's" robot. If this company endures, it will be a sure sign of the end of times. A piece of utter sub-garbage.

I made reservations at a restaurant that is very hard to get into, I reserved 2 weekends in a row. One weekend for a date and the other weekend for my boss and they cancelled them and accused me of selling reservations although its MY credit card on file to hold the place!

No idea how this is a viable platform. Their search functionality is the absolute worst. I do not understand why restaurants use them as opposed to some of the other options.

I have tried three times to make a restaurant reservation this week but when Resy says they are sending a code it does not come through, so I cannot complete the reservation. I will call the restaurant when they open and let them know. About a month ago I experienced a different problem when trying to get a reservation at another restaurant and Resy indicated no times were available after 6:30pm. We booked that but when we got to the restaurant they told us they had plenty of room at later times. They wondered why they were not getting reservations and therefore losing customers that night. We have not experienced these issues with Open Table. I will not create an account with Resy as I do not trust them.

I've spent over an hour trying to make a booking. Ran out of charge on my phone it took so long. Tried on my computer and although it appears I've made the booking have had no confirmation- had to email the restaurant in the end. Defeating the object of the restaurant not having to deal with booking queries! This is all after the website forces registration and takes card details. Doesn't work with a secure password manager either. Completely stressed and infuriated by it. Will avoid businesses that use this in the future. Examples of issues: Website doesn't scroll on phone screen- can't access dates/times to book. After registering account, doesn't recognise account. Doesn't work with a password manager. Doesn't provide confirmation of booking. Doesn't allow toggling between views on phone (to retrieve text code, back to Resy site) so have to start whole process again. Grrrr!

Charged $420.00 in reservation cancelation fees in error. We showed up early on one day and canceled 24 hrs in advance (have proof) for another res. and got dinged anyway. Apprised restaurant owner of problem who dismissed us. Will leave reviews for him accordingly. Stay away from this app. DO NOT use a CC or DC to secure a reservation!

I’m writing from restaurant site. We are all good working with resy. However their decision about leaving Australia market leaving us no choice but change to other platform. It’s funny how their system won’t allow us to download all data (for transition) from our end. All other platforms have this function. I had to contact support, they said it is to protect guest data…. Aren’t those guests our own guest? They say it would take few days for the data report to be sent, which means I would never get the latest data for the transition as we are still getting new bookings everyday. This is the worst management I have ever seen. How come they took forever for this, and this kind of simple function should be authorised to restaurant end.