Restoration HardwareReviews of restorationhardware.com

I purchased several pieces of furniture and a pricey rug. Their furniture that is now in their stores is made in Vietnam. It has a terrible smell inside of the pieces that do NOT go away, no matter what. The dresser: left the drawers open, windows open, put bakng soda inside a container in each of the eight drawers, tested an item of clothing 3 weeks after delivery...transferred immediately to the clothes. Rug....almost $5,000...when opened (mailed to me), a different nondescript pattern and faded color... wrong side table, wrong finish....chair....fabric from China....not stated on website. EXHAUSTED and disappointed.

I don’t care if they’re giving stuff away their social irresponsibility of killing thousands of trees to spam people with unsolicited and unrequested catalogs is an absolute travesty. Stop sending these useless catalogs and clogging up the mail system. It’s 2024 it’s time to stop destroying the environment.

Furniture looks nice but in our experience is of poor quality. It doesn't hold up well.

Our project with RH (Tampa, FL) started in September, 2023, and our final order was placed in April, 2024. Over this seven month period, we worked with Victoria (Tampa). WOW - what a pleasant experience working with Victoria: She was pleasant, helpful, thorough, and had a great sense of humor to boot. When we'd call to add and/or remove from our order, Victoria was extremely quick to return calls. Victoria delivered the customer experience one would hope for (but seldom receives). THANK YOU, Victoria, for making the furniture experience both fun and exciting.

Just received delivery of my bedroom furniture and it's beautiful!! The actual delivery was seamless and very professional, the furniture is amazing, is solid oak, and those poor delivery guys managed to get a 400 lb triple dresser up the stairs with ease. The furniture is so much better in person as I made the purchase just from looking at it on line. Totally thrilled with my purchase!!

Cheaters and scammers. They buy cheap products made from china and sell it for an unbelievable mark up through a luxury looking storefront. Please avoid at all costs if you care about your money.

I ordered an item as a holiday present in November 2023 and they said the item would arrive by 12/28/23. Now on 12/26 they are saying it won't arrive until March 2024. There was absolutely NO COMMUNICATION about this and when I called them they said "it must have gone in your spam folder" which is total bullsh#t because I checked my spam and I have nothing from them. Now I am without a gift and RH isn't gonna do anything about it. This is the last time I order anything from them.

They want to charge high prices but the product is cheap crap. I bought a table with ‘reclaimed’ wood but it was infested with powderpost beetles. I couldn’t understand why noise was crackling from my table till I saw more and more holes appear. A floor standing fan I bought, well the whole ‘cement’ like anchor at the base just crumbled into pieces and came away from the stainless cover. This fan stood in the same place away from heat or sunlight for years. Just crumbled. They are not heirloom or investment or high quality at all.