Restoration HardwareReviews of restorationhardware.com

Furniture shopping - reimagined . . . When your wife tells you you're going furniture shopping . . . Restoration Hardware's showroom in Oxfordshire, UK . . . Not only one of the finest country houses in the world, the nicest people with the best furniture and the most fantastic food set in arguably, one of the most beautiful places in the British Isles . . .

We have been purchasing items from Restoration Hardware for 20 years... and have never had even one complaint or disappointment in either their products or their customer service. From our perspective they are the GOLD STANDARD when it comes to high quality furnishings and treatment of their customers.

Overall wonderful experience. We've purchased more than $50K worth of furniture in the past year and everything from the in-store experience to delivery and customer support has been excellent. I cannot say enough good things about this company and the quality of the pieces we've received.

We purchased several items from RH, and I have to say, they truly have their act together. From our experience working with an interior designer, Rob, at the Melrose showroom in LA to the seamless selection process, delivery, and post-delivery service, it was one of the best retail experiences I’ve had. Communication was excellent throughout, and every interaction was with knowledgeable, professional people. Well done! The furniture itself appears well-made and has held up beautifully so far.

Our project with RH (Tampa, FL) started in September, 2023, and our final order was placed in April, 2024. Over this seven month period, we worked with Victoria (Tampa). WOW - what a pleasant experience working with Victoria: She was pleasant, helpful, thorough, and had a great sense of humor to boot. When we'd call to add and/or remove from our order, Victoria was extremely quick to return calls. Victoria delivered the customer experience one would hope for (but seldom receives). THANK YOU, Victoria, for making the furniture experience both fun and exciting.

Just received delivery of my bedroom furniture and it's beautiful!! The actual delivery was seamless and very professional, the furniture is amazing, is solid oak, and those poor delivery guys managed to get a 400 lb triple dresser up the stairs with ease. The furniture is so much better in person as I made the purchase just from looking at it on line. Totally thrilled with my purchase!!

The customer service department is insanely good here. They really, truly care about their customers. I had a few special cases where orders didn't pan out, and they fully refunded everything, and were so nice about it. Don't believe the negative reviews, these folks are amazing. Other providers are not nearly this good to their customers. The stuff is beautiful as well... of course, but everyone knows that already.

Restoration Hardware furniture is an investment. It is built to last. You pay for what you get. Their free design service is excellent. We have never been disappointed with any piece of furniture purchased from them.