Restoration HardwareReviews of restorationhardware.com

I purchased the Balmain collection (outdoor furniture). The product is lovely; however, these are the most uncomfortable cushions I have ever sat in. For $15k, I expect some comfort. I am very disappointed. Also, their return policy is ridiculous. I have to pay a 50% restocking fee! Now I have to buy 12 new cushions in order to enjoy the lovely furniture. My RH shopping days are over.

In the last year I have ordered numerous things from RH (lamps, linens, side table, etc). I do not have customer service "people" issues with RH ( hence the 2 stars). It is their products I take issue with. They know many things they sell at high prices are made cheaply and will not last. That is why they do not allow customers to leave reviews on their site. (Pottery Barn does that now too.) I purchased a pair of table lamps from RH. The exterior of the lamps are attractive and I am enjoying them. The wiring &/or switches are cheap cr*p. The first switch (located on the cords) that stopped working was within their warranty period and to their credit, they sent a new one. I told the woman that they should not resell it as the switch was shorting out and could be a fire hazard. The second lamp is 1 1/2 years old and the switch just broke & is no longer under warranty. I guess I will have to find someone to re-wire both the lamps as I am sure by the time the replacement is a year and a half old, its switch will fail too. Will probably cost as much to re-wire the lamps as they cost in the first place but I like them and don't want to have to find new ones.

We have purchased Restoration Hardware items over the years. Everything except the sheets has had an issue. The coffee table we purchased that was reclaimed wood loses its stain if you attempt to wipe it down and for the sake of time I will just mention the furniture bed set we bought in 2019. We finally decided to bite the bullet and treat ourselves to a Restoration Hardware bedroom furniture set! When it arrived it was light weight and felt cheap. The only heaviness was in the bottom due to the feet, not in the quality. It was a major disappointment, but we lived with them. Last month was the first time I had spilled any liquid on my nightstand. Immediately, I wiped up the spill. A few days later, I noticed that the very top of my nightstand was domed. I bent down and realized that the top layers of wood on top had literally popped up, ripping the paint off of the seem and permanently rising up 1/4 inch. We have attempted hammering it back down with a rubber mallet, but to no avail. This past weekend we went out and bought a BEAUTIFUL antique furniture set for $1300 to replace this. Not sure what will do with it since one of the pieces is permanently damaged. Terrible quality, terrible prices. Completely unfair to hard working people out there who want something extra special in their home & buy this unaware.