Restoration HardwareReviews of restorationhardware.com

I had an extremely disappointing experience at RH Tyson Galleria — twice. During both visits, no one bothered to approach or offer assistance. When I finally asked for help, the response was rude, dismissive, and made me feel as if I wasn’t even a customer. I was there to purchase bedroom and patio furniture worth several thousand dollars, but based on the staff’s attitude and lack of professionalism, I decided not to move forward with the purchase. Experiencing the same behavior on two separate visits confirms this is not a one-off issue, but a pattern. For a brand that positions itself as premium and luxury, this level of customer service is unacceptable. Management seriously needs to address this before more customers choose to take their business elsewhere. I will be shopping at other retailers where customers are actually valued.

We have been purchasing items from Restoration Hardware for 20 years... and have never had even one complaint or disappointment in either their products or their customer service. From our perspective they are the GOLD STANDARD when it comes to high quality furnishings and treatment of their customers.

If you enjoy bad customer service and overpriced, badly made furniture, then shop with RH. They’ll not disappoint.

I purchased a few items from RH about 2 years ago when I needed to furnish my new condo. I bought Velvet curtains for my windows ($7K), Maxwell Sofa ($5K), Swivel chair (over $2K), a side board ($1.5K), etc. While I love their stuff, the Maxwell sofa gave me sacroiliac joint dysfunction. It took me a better part of two years to figure out that it was the sofa causing me SO much pain. My sofa is in pristine condition (It is white color and I live by myself, no kids, pets, etc and it is still like NEW) because I cannot sit on it for too long let alone take a nap on it! It took me (a physician) and my primary care doctor quite some time to figure out that it was my sofa causing me all this pain. I am well aware that I made my purchase 2 years ago, however, if it was well made, I should NOT have had issue with it. I am not trying to swap out a worn out sofa for a new one but this thing feels like it is FULL of ROCKS! Not surprising they weren't very nice about working with me. NOT HAPPY WITH RH and I WON'T BE GOING BACK TO THEM!

West Palm Beach is abysmal. Customer service is absolutely horrendous. Rude, dismissive, combative in spite of the fact we have spent well into the mid 6 figure range in 2 states. I will say Colorado was amazing. We have been very disappointed in the West Palm Beach location. Much more to say, and recommend other options.

We are very disappointed with the service from Restoration Hardware (HR). While the furniture quality is excellent, messages are ignored, calls are no returns, and it seems there is no care of passion for their work.

What's happened. The quality of the furniture has gotten so bad, poor workmanship. We waited over 4 months to receive the order that came in damaged. They delivered a replacement that was worst than the first. This order takes two trucks and 4 men. they just don't care. Give your local discount furniture store a chance, i believe you will get a better quality product.

Overall wonderful experience. We've purchased more than $50K worth of furniture in the past year and everything from the in-store experience to delivery and customer support has been excellent. I cannot say enough good things about this company and the quality of the pieces we've received.