Cresco RescoReviews of restaurantequipment.com

Response from Cresco RescoNov 12, 2023

Thank you for reaching out and expressing your concerns. We sincerely apologize for the delay in the delivery of your order and for any inconvenience this has caused. We understand that you chose our service for its promise of prompt delivery, especially given your urgent need for the product. Our website indicates items as in stock, but occasionally, unforeseen delays can occur, particularly with drop shipping from manufacturers, which is sometimes beyond our control. We are committed to resolving this issue for you. Our customer service team is actively working to determine the cause of the delay and will keep you updated as soon as we have more information. We appreciate your patience and understanding in this matter.

Response from Cresco RescoNov 12, 2023

Thank you so much for your positive feedback! We're delighted to hear that you were pleased with the quick shipment and prompt delivery of your order. At Cresco Resco, we understand how important it is for our customers to receive their orders swiftly, especially in today's fast-paced world. We're glad we could meet your expectations in terms of shipping speed. Your satisfaction is our top priority, and we're thrilled to have provided you with a service that left a positive impression. If there's anything else you need or any further assistance we can provide, please feel free to reach out to us. Thank you for choosing Cresco Resco, and we look forward to serving you again in the future!

Response from Cresco RescoNov 12, 2023

Hello HK, We're genuinely concerned to hear about your experience with our customer support. We strive to be there for our customers at every step, and it sounds like we missed the mark in your case. Please accept our apologies for any inconvenience caused by our delayed response. We understand how important efficient and attentive customer service is, especially regarding matters like an RMA request. We're taking your feedback to the CSR team and are looking into ways to ensure more prompt and caring responses in the future. If you're willing, we'd really appreciate the opportunity to make this right. You can reach out to us directly at [email protected], where one of our dedicated team members will be ready to assist you personally with your request and any other concerns. Thank you for your honesty in sharing this with us. We value your input greatly, as it helps us improve and provide the service our customers deserve. We're hopeful for a chance to demonstrate our commitment to your satisfaction.

Response from Cresco RescoNov 12, 2023

Hello Mary, It's wonderful to hear that you're enjoying your new baking sheet pans! There's something special about updating kitchen essentials, especially when they replace items that have served well over the years. We're delighted to know that our baking sheets have brought joy to your kitchen and that you found them to be affordably priced. We believe that quality kitchenware should be accessible to everyone who loves to bake and cook. Thank you for choosing RestaurantEquipment.com for your kitchen needs.

Response from Cresco RescoNov 12, 2023

Thank you so much for your kind words! We're thrilled to hear that you were satisfied with both our service and the high quality of our cocktail-drinking glasses. At Cresco Resco, we take great pride in providing not only top-notch products but also exceptional customer service. It's gratifying to know that our efforts are resonating with our valued customers like you. Thank you.

Response from Cresco RescoNov 12, 2023

Thank You! We will let our CSR Team know about this!

Response from Cresco RescoNov 12, 2023

We're so pleased to hear that your order arrived quickly and that it was exactly what you were looking for! Our team works hard to ensure that our delivery is prompt and that our products meet the needs and expectations of our customers. Thank you for choosing Cresco Resco, and we're here to assist you with any future needs or inquiries. We hope to continue providing you with fast and satisfactory service in all your future orders.

Response from Cresco RescoNov 12, 2023

Dear Christine, Thank you for such an exhilarating review! We're absolutely thrilled to hear that you had a fantastic experience with our team at Cresco Resco. Our staff takes great pride in their knowledge of restaurant equipment, and it's wonderful to know they can assist you effectively. We're also glad you enjoyed our selection, from top-of-the-line appliances to service carts, and the superb Zwilling cookware and knives. We aim to be a one-stop shop for all culinary needs, whether for professional chefs or home cooking enthusiasts. It's particularly pleasing to hear your commendation on our pricing and our open-door policy to the public. We believe in making high-quality restaurant equipment accessible to everyone. We appreciate your business and look forward to assisting you in the future with the same zeal and expertise. Thank you for choosing Cresco Resco, and here's to many more successful culinary adventures with our products! Best regards, The Cresco Resco Team