Cresco RescoReviews of restaurantequipment.com

I was very glad to get the combination salt/pepper mill. It's exactly want I wanted. However, the seller later charged me an expensive shipping fee that wasn't part of the original order. They stated it was due to a bug in their system. Because it was their fault, I thought they should have waved the shipping fee as a courtesy. The mill was $25.04 and the shipping was $14.62 or 58% the cost of the item itself. Otherwise, I wouldn't have bought the mill.

Unfortunately, I had to contact customer service after several weeks of no status of the shipment of my order. While the CS did contact the company for action, I believe that it should be clearer the order was done through a 3rd party instead of directly from the vendor. Follow up internally is needed for to meet customer expectations.

One mug of 12 arrived broken because there was no packing material between the mugs. All else ok. Mugs are exactly as advertised and shipping timely.