Restaurant.comReviews of restaurant.com

Absolutely the worst! I tried to give this company a chance and with this being my first time purchasing a "gift card" which I later found out are certificates that seem to be impossible to even use. The staff probably don't even understand their roles because no one has been able to help get me a refund or help redeem these certificates. I reached out the same day I purchased them advising there was an issue using them back in October 2024, I got one response from the company directing me to do the same thing I had already done and reached back out advising that none of that stuff worked months later Jan. 2025 still no response or refund issued. It has been an absolute nightmare and the restaurants on the sites look like a health hazard if they do accept certificates. I would never EVER recommend using restaurants.com the staff is no help, they just take your money, and leave you wondering what the f you can do to get rid of this balance to get your monies worth because they sure don't honor refunds despite what their website says.

Very frustrated. Same as several other people, I found that many restaurants no longer accept Restaurant.com cards or certificates. 1st - The struggle to find an accepting restaurant has been a real pain. 2nd - The 'never-expiring' cards have been sitting because I haven't been able to use them. 3rd - Due to the above, the close to $500 in gift cards I had entered into my account is GONE! Therefore, my money has been stolen. I've gotten no responses, and have found several phone numbers that I have to try just to talk to somone. Next stop, the BBB, and then my lawyer. I don't appreciate my hard-earned money being taken. It doesn't simply 'disappear', so Restaurant.com needs to work some magic and make all of it 'reappear'.....FAST! BE LEARY BEFORE TAKING THIS ROUTE TO TRY TO GET A DEAL. Call the restaurant to make sure they are still participating BEFORE buying anything. (BTW, been using them for over 10 years, and this is how they show "customer appreciation"....

I received a $25.00 "gift card" , what a worthless piece of garbage. Of the whole list of restaurants the site list, only 3 have a deal. And the deal is you need to spend $50.00 to "redeem" the gift card. I could redeem my points for a gift card to a restaurant. A whole 5 cents off.

At one time (many years ago) it was a decent value. In the last 10 years it's just been a scam. Very few restaurants accept the certificates, and they refuse to remove them from their website. Almost all restaurants reject the certificates. They recently converted dollar credits to a points system and devalued everyone's credits. Many, many sketchy aspects to this company. I have a fair amount of credit with them that I expect I'll never be able to use. Very Scammy.

In an attempt to have FPNL's monthly billing paid by direct deposit which we were not doing as it was all over the place and sometimes without explanation however I was talked into it with an offer to have a $50 meal with all the great restaurants listed on Restaurant.com And that was two years ago and none of the restaurants seem to be cooperating yet I still have the $50 on the account with Restaurant.com however they will not refund it and there seems to be something illegal about this

Just tried to cash points and the restrictions were so high that it was not worth it. Get a $10 certificate but you have to spend $50. Tried to get 2 but they tried to charge me for 3. This whole site is a scam and rip off.

Sent note to customer service three weeks about my certificates and still have not heard back from them. Very disappointed

Definitely a scam. They sold me (for $7) a certificate that was supposed to be worth $15 at a pizza place near me. No minimum purchase (yes, I did read the fine print). Took the certificate to the restaurant and they couldn’t honor it. Spoke to the owner of the restaurant. He said it was a scam. They have no deals or coupons with restaurant.com whatsoever. Hadn’t even heard of it.