Restaurant.comReviews of restaurant.com

Response from Restaurant.comApr 7, 2025

Hey Lyn, We tried to reach out to you via Trustpilot, but they let us know that you didn't respond. We’re genuinely sorry to hear you feel this way. We know our program isn’t a fit for everyone, but we’ve helped millions of customers save on dining, and we’re always working to improve how we communicate and deliver that value. If you’ve had a frustrating experience, we’d really like a chance to make it right. Please reach out to us and we’ll do our best to help.

Response from Restaurant.comApr 7, 2025

Hi Carmen, we’re really sorry to hear about your experience at La Gaviota. While we don’t manage the service or food quality at individual restaurants, we always want customers using Restaurant.com to enjoy their dining experience. We actually reached out to you through Trustpilot to help resolve this, but didn’t hear back. If you're still open to working with us, we’d really like to help—please email us at and we’ll do everything we can to make it right

Response from Restaurant.comMar 14, 2025

Hi Lorraine, We’re sorry to hear about your experience. Restaurant participation can change from time to time, which is why we recommend selecting and securing a certificate before dining. The good news is that your certificates never expire, you can exchange them at any time and you can use them at any participating restaurant nationwide. Our new points system makes it easier than ever to use your points to choose the deal you want. We’re continually adding new restaurants, so we encourage you to check back for updated options. We appreciate your feedback and are always working to improve!

Response from Restaurant.comMar 14, 2025

We understand your frustration, but we want to assure you that Restaurant.com has been in business for over 25 years with an A+ rating from the BBB. We’ve helped millions of customers save big on dining, offering up to 50% off at participating restaurants. Our deals never expire, giving you the flexibility to use them, exchange them, or save them for later. If you’re having trouble redeeming your deal, we encourage you to check our website, as restaurant availability updates regularly. We appreciate your feedback and are always working to improve the customer experience. You’re welcome to reach out to us at [email protected] for further assistance.

Response from Restaurant.comMar 14, 2025

We’re sorry to hear about your experience and understand how frustrating this must be. Please know that Restaurant.com does not delete customer balances, and we are committed to helping resolve any account-related issues. Since you’ve already been in touch with our support team, we’d like to ensure your case is being handled properly. We appreciate your patience and encourage you to follow up with support for an update on your request. Our deals never expire, so once your issue is resolved, your balance will still be available to use. We value your business and are always working to improve the customer experience.

Response from Restaurant.comMar 14, 2025

Hi Jennifer, We’re sorry to hear you feel this way. We want to assure you that when Restaurant.com transitioned to a points-based system, the full value of all existing gift cards was maintained—no balance was lost. The points system gives greater flexibility to split and combine deals based on your points balance. Our deals still provide up to 50% off at participating restaurants, and they never expire, so you always have flexibility in how and when you use them. We also apologize if your support experience has been frustrating. Our team works hard to address escalated cases, and we appreciate your patience. If you still need assistance, we encourage you to follow up so we can help resolve this for you - [email protected]. We value our loyal customers and are always working to innovate and improve!

Response from Restaurant.comMar 14, 2025

Hi there, We’re sorry to hear you’re having trouble logging in. Not to worry though—your balance is never lost, and our deals never expire, so once you regain access, your funds will still be available. If you still need assistance, our support team is happy to help at [email protected]

Response from Restaurant.comMar 14, 2025

We’re sorry to hear about your experience. While we work hard to keep our restaurant listings updated, restaurant participation continually changes, which is why we always recommend selecting and securing a deal at a specific restaurant immediately before dining. The good news is that your points never expire, so you still have the flexibility to use them at any participating restaurant, including new ones that join the program. You can exchange any deals that were no longer participating and use them for other restaurants that become available. We appreciate your feedback and are always working to improve the customer experience!