Brooke M.
ZERO stars. SCAM.
I would give zero stars if possible. I received a $50 giftcard from Active Advantage, and redeemed it for 5,000 points. Not only did I drive to two separate restaurants only to find out they were permanently closed a YEAR ago, but the other restaurant I did go to didn't accept the certificate as it was only for drinks (although listed simply as an amount off the order). Upon looking into other restaurants after already wasting time and gas driving to those two, I found that nearly all of them are permanently closed and are still showing on the app. Also, not to mention, I redeemed two $25 off $50 deals and apparently with a giftcard, you pay exactly the amount that you're receiving off - I "spent" $50 to "earn" $50 off. They showed as costing $10 a piece, but upon speaking with a very unhelpful customer service team, giftcards don't work the same way. This app/website should be shut down for their false advertisement and sketchy practices. Total scam - don't waste your money! Update: I’ve communicated with their customer service team and unfortunately they were unable to help me. I don’t want to waste my team checking their active deals and then having to check if the restaurants are open or permanently closed. So far only one restaurant that shows in their active deals is open for business in the St Pete/Tampa Bay Area and the deal was incorrectly listed by restaurant.com. I stand by my previous review!
Response from Restaurant.comMay 20, 2025
Update: We reached out to the reviewer for more information so we could investigate and resolve this, but unfortunately, we did not receive a response within Trustpilot's 3-day window. We’re always happy to help if someone has a specific issue they’d like us to review. To get support or find answers to common questions, please visit restaurant.com/faq. Hi Brooke, We’re really sorry to hear about your experience, and we appreciate the chance to clarify a few things. First, our website and app serve as both a restaurant directory and a way to find active dining deals. To see only restaurants currently offering Restaurant.com certificates, we recommend clicking the “Show Deals Only” filter at the top of the page. We also rely on restaurants to notify us when they close or leave the program. While we work hard to keep our listings up to date, we know there’s room for improvement and are actively streamlining that process. As for how the dining rewards work—when you redeem your card, you receive points that can be used to claim dining certificates. These offer up to 50% off at participating restaurants. You're not being charged again to use your card—you're simply using your points to unlock great deals. And to give you peace of mind, your points never expire, and you can exchange any certificate at any time if a restaurant doesn’t work out. We understand this wasn’t the experience you were hoping for, and we’d love the opportunity to help make it right. Feel free to visit restaurant.com/faq—we’re here to help.