ResparkedRediscover the Joy of Creating 🎨At Resparked, we believe that everyone has a creative spark waiting to be reignited—and that’s where The Customizer Engraving Pen shines. Designed to make crafting effortless and fun, this tool brings creative activities within reach for anyone.
Resparked (resparked.com) has 447 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Margaret S.
Customer service was an A+!! My daughter loves her Christmas present and we have been personalizing anything we can! Thank you!
Response from ResparkedFeb 2, 2026
This made us smile so much 💛 We love hearing that it’s being used everywhere — that’s exactly what it’s for. If you ever feel like sharing what you’ve personalized, we’d love to see it.
Susan F.
We had a problem with our first order but Resparked happily gave us another kit with some extras as well! Incredible customer service and we are now enjoying creating lots of projects. Customer Service like this is incredibly rare which is why I wrote the review. Highly recommend.
Response from ResparkedFeb 2, 2026
We’re really grateful you took the time to write this 💛 Turning a rough start into creative momentum is exactly what we care about. So happy you’re enjoying making new projects — and thank you for the recommendation!
Chris B.
If there is ever an issue with their product, the team is quick to respond, and are very helpful. I was beyond happy with my interaction, everyone was so professional and polite! Thank you!
Response from ResparkedFeb 2, 2026
We’re really glad that your interaction felt positive from start to finish 💛 Showing up with care, clarity, and respect is something our team takes seriously. Thank you for taking the time to share this with others.
Helen
I ordered two pens, one of which did not work. Customer service asked me to send a video showing the problem. I wasn't able to send a video until a couple of weeks later and was convinced they weren't going to let me return it (I ordered in Nov for Christmas, and emailed them mid-January). However, once I sent the video, I immediately received a response and note that they would send me a new one. Such a pleasant experience, especially since I ordered from an Instagram targeted ad, and you never know. Kids love the engravers and Resparked stood by their product! I highly recommend them.
Response from ResparkedJan 24, 2026
Thank you for giving us the chance to make things right 💛 Supporting our customers and standing by what we create is something we truly care about. So happy to hear the customizers are being enjoyed!
Jill Parrish, Chairperson/ R.
The support response was quick and helpful; very reliable.
Response from ResparkedJan 24, 2026
Thank you for sharing this 💛 We always aim to be there when it matters and keep things moving smoothly. Your trust truly means a lot to us.
mlp
you guys were absolutely amazing. now THIS is customer service. EVERYONE EVERYWHERE needs to follow your lead... you're absolutely awesome. thank you so very much.
Response from ResparkedJan 24, 2026
Wow — thank you so much 💛 We truly believe great customer care makes all the difference, and it means a lot to feel that reflected back. Your support and kindness really fuel what we do!
Joelle “stinkipoo” C.
After receiving my CUSTOMIZER ENGRAVING PEN I used it a couple of times but unfortunately it stopped working properly, I was not looking forward to contacting customers support as I've always had a iffy relationship with products bought from outside of Norway. anyway after contacting support , they replied super fast, asked me to send a video of the pen and before I knew it they had sent a replacement pen in the post! Amazing service, quick and efficient without all the back and forth with email after email.
Response from ResparkedJan 24, 2026
Thank you so much for sharing this 💛 We’re really glad we could step in quickly and make the process easy and stress-free — that’s always our goal. Your trust means a lot to us!
ED S.
I have sent quite a few messages asking different questions and you can tell that the responses are personal and not mass produced. I have received replies very quickly too - some within minutes. This company appears to care about its potential customers. Although there are cheaper ones online FAKE Chinese versions which look exactly like the Customizer, I am contented to believe that if you want a good quality engraving tool then you buy it direct from this company or a genuine distributor. I plan to order mine.
Response from ResparkedJan 24, 2026
Thank you for sharing this 💛 Sadly, there are copycats using our photos to scam customers — we’re proud to offer real support, quality materials, and a 1-year warranty. We’ll be here whenever you’re ready to create with confidence.
