HOLIDAY INN HOTELReviews of resortvacationstogo.com

I am specifically speaking the Holiday Inn on Bath Road Heathrow London. Called Holiday Inn Express from Aberdeen Scotland airport before heading to London for a 15 hour layover to ensure a room for a shower and rest. Was given the address to bath road. Cost 40.00 for the taxi to get there. Cold. Tired. See its a regular Holiday Inn. Went to desk. Naturally no reservation since it was not an express. Front desk help was USELESS. They should ALL be fired. Told me use the courtesy phone for a taxi. Phone was falling apart and couldn't hear poor English speaking person on phone. All I got was a NO taxi available for 4 hours. So called back the express asking to book us at the Holiday Inn since we only had 7 hours until we needed to be back at airport. They wanted another 60.00. So we sat 5 hours on both our phones trying to find a ride in a country we have never been in with NO help from front desk. It cost us another 45.00 for an Uber to get to the express. They were nice enough but no food ANYWHERE. I walked barefoot next door and spent 50.00 on food I didn't even know names for. Not one person could order me a pizza since apparently entire city of London has zero rides nor food. We are elderly. Highly dissatisfied. Yes we are loyal members.

Holiday Inn Brighton The issue that I have experienced was: hope this email finds you well. I am writing to express my deep dissatisfaction with the service my family and I received during our recent visit to your hotel. As Diamond Elite members, we had high expectations for our stay, but unfortunately, those expectations were not met. Upon arrival, we approached the front desk to inquire about an early check-in. However, we were met with a lack of attention and professionalism from the Easter European staff member on duty. When I tried to highlight the benefits of being a Diamond Elite member, I was met with a rude and dismissive response. This left us feeling disheartened and undervalued. "The guest in that room is also a diamond Member" Furthermore, when we returned to the hotel after a two-hour wait around 14:30, we were informed that our room was not ready. This was already past the standard check-in time, which led to further frustration. Another front desk staff member, who was only five minutes away from the official check-in time of 15:00, informed us that the room was still not prepared. I couldn't help but feel confused and disappointed by the lack of efficiency and organization. Despite the growing queue of guests waiting to check in, no effort was made to address our long wait or acknowledge our tiredness after a long journey. The duty manager seemed equally unaware of our situation and was unhelpful in facilitating our check-in process. This lack of empathy and assistance only added to our frustration. Ultimately, we made the decision to walk away and cancel our stay for the night. The inconvenience caused to my family and me was significant, and it is disheartening to witness such incompetence and a lack of understanding about the hospitality industry. We felt let down and believe that this experience falls far short of the standards expected from a hotel within the IHG portfolio. I sincerely hope that this incident is addressed promptly and that measures are taken to ensure that such situations do not arise in the future. As a loyal customer, I had expected a much higher level of service, especially as a Diamond Elite member. Regrettably, this experience has left us with no desire to return to your hotel in Brighton or recommend it to others.