HOLIDAY INN HOTELReviews of resortvacationstogo.com

Holiday Inn Chatham. When I tried to pay my bill I put my Allied Irish Bank Debit card into the machine and selected to pay in Euros (€858) at first the transaction said it was approved but before the receptionist tore off the receipt, it changed to 'declined.' I was shocked but I was reassured that it was a problem with their new payment system and that it also happened earlier that day when someone tried to pay I'm dollars. I was then told the transaction would be cancelled and I was asked to try the card again but select to pay in Sterling, which I didn't want to do because it would be more expensive ( €888) but under duress ( I had a train to catch) I did as I was asked and paid in sterling. I then checked my bank balance and saw that both transactions had gone into my 'pending debits'which consequently put my bank balance into overdraft. I told the receptionist that the euro transaction hadnt been cancelled, she told me not to worry as when this happens, the amount bounces back into the bank after a few days. This was fairly near the start of my visit to the UK for my sister's funeral. It has left me, a 73yr old widow, now halfway through my UK trip, with almost all of my overdraft limit used up. I never usually go into overdraft. I can't spend any money, I'm going to have to borrow off a relative to help me get by. It's been 3 days since I checked out of the hotel ( yes, that does include the weekend). but it's now Monday, no sign of my refund and I have no way of buying the souvenirs that I had promised to my grandchildren. It's bad enough travelling for your sister's funeral, but putting one into an embarrassing situation with their bank and relations just exacerbates the whole dreadful experience. I'm disgusted. It's a pity because other than the checking out disaster, the rest of the staff were wonderful, kind, and friendly.

Very poor and amateur customer service There was an error with our booking and they could not have been less interested or less helpful. We’ve used them a few times… the main hotel we use was adequate at best but convenient, There’s a reason that they have a bad rating! We will now avoid all Holiday Inns.

Ze werken samen met parkos om parkeerplaats te verhuren. Het geld nemen ze graag aan maar vervolgens zijn ze niet te bereiken en als er iemand op neemt sturen ze je van het kastje naar de muur en beide verwijzen naar de ander. En de klant blijft met hogere kosten zitten dan wat het hele parkeerverblijf zou moeten hebben gekost.

Absolutely disgusted with the Holiday Inn at Manchester airport. Booked a room months ago which was non cancel . I booked non cancel as no way was I not going . Then all hell let’s loose in the Gulf and had to change flights . I requested to change my room for a room at the same price 5 days earlier. But they show no compassion and refuse . So won’t use you ever again . You should be ashamed of yourself.

Woken up twice by a dog barking during the night. Shower didn't work in the morning when We went to use it .Staff didn't seem bothered .

Booked a premium king room and they gave me a standard and will not refund the difference or offer any form of compensation. They had the cheek to offer other guest free room upgrades infront of me. I made hotel aware I would like a paid upgrade and that was also ignored. I was woken up by hotel mate made before 9am on two of the three nights booked and when I spoke to reception they said no maintenance is happening, the drilling and hammering went on for two days and I have video evidence. I simply said please do not wake us on the third morning as we cake for a relaxing weekend and so far been woke up go hammering and drilling for hours,then believe it or not we got a call at 7.30 from reception for a taxi that we didn’t book for a man who’s name had nothing to do with me. All three days there was a welcome message on the tv to the guest, 3 different names and not one of them mine. There was also a rat in the restaurant so after seeing that couldn’t eat the breakfast. I cried everyday I was there and was so embarrassed when I just wanted to treat my partner to a birthday treat and I honestly wish we stayed at home and just had cereal it would have been more luxurious. Also when asking for a tea bag I was told I had already had mine for my room when not once did we get anything from housekeeping.

I've had a booking made without my consent on this and they are refusing to cooperate, even though it was the same day I called up. They will not assist in me being refunded what was taken from my account. I consider this fraud and theft. They seem not fussed with assisting but in stealing money. DO NOT BOOK.

Holiday Inn Glasgow UK not responding to Agpda platform - "email the property" messages 1. Using Agoda I was charged £154 at Holiday Inn Glasgpow when the same room was available for £141 and has a cancellation feature.... 2. It should be that the NON-CANCELLATION feature produces THE CHEAPEST room 3. I contacted the hotel via the Agoda platform- no answer 4. Thinking that Agoda would be the party responsible for this mix-up on their booking platform - where the same room popped up £11 cheaper and with better cancellation features that what I was charged 5. Useless robot responses on the Agoda platform 6. No way to speak to a human Agoda operative or contact them online 7. A reprehensible way to put the customer in harms way by not providing proper contact