reservationstays.comReviews of reservationstays.com

The customer service was horrible. After making a reservation for one night, I later on needed to add an additional night. This simple routine task was beyond their ability to do. Even worse was when I sent an e-mail for help, they did not read my e-mail very well and answered a question I did not as, and did not answer the question I did ask. When calling them on the phone, they had the option to get a call back instead of waiting on the phone. Twice, when finally getting the call back, the call hung up immediately and I had to get back in the phone queue. This happened twice!

Steer clear of this website. Deceptive practices, hidden fees and no refunds/cancellations or changes. Nasty customer service agents. SCAM.

non refundable, arrived at the hotel, they said no reservation. "you used a third party, we have had a huge issue with them. they are a fraud. we are booked". the customer service is a call center that says someone will call back in 20 minutes. never a call. we had to cancel with our bank,

Dishonest and worst customer service The parent company is Priceline, so please don't send your business there way either. I had booked a hotel following an unexpected death in the family. I needed to change my booking due to a flight cancellation caused by weather and the company guaranteed that I could have the booking refunded. I even had to send proof of the family member's death. Despite following all of their instructions through multiple agents, levels, and even companies as this was eventually escalated to Priceline, I never received my refund. TERRIBLE COMPANY.

**SCAM SITE** I booked a room at Hilton with these fraudster$ and when we arrived they would not even allow us to check in BECAUSE THEY WERE BOOKED. We contacted support and they kept giving me the run around even though I had an email from the hotel manager backing me up. Had to dispute the charge with my bank. You've been warned!

If I could give this organisation a minus 5 I would- so unhelpful. Powered by a robot - they have one supposedly helpful response and then your ticket/enquiry is closed and cannot be accessed again. Apparently the money you pay is held by Agoda another super unhelpful site who did not have my booking but had my money! The hotel was powerless to help as they don’t receive the money until I check in. An unmitigated disaster!

Such a bad customer service. I needed more information on my invoice or any other way so I could be reimbursed but my organization and did not provide anything. In fact, they close your ticket so quickly that you do not have time to reply that you have to open another ticket to continue the conversation. Will never use their service ever again.

Reservation Stays is a SCAM We live in Australia, understood we were booking directly with the Australian hotel. Checking our bank account noticed we were charged an "international fee $12.00" as well as excessively overcharged for the room booked. Reservation Stays converted the booking payment into US$'s which charged us Aus$399.90 instead of Aus$264.94 as its confirmation invoice reservation states. I contacted Reservation Stays and it advised bad luck payment is non-refundable. Reservation Stays is not transparent, is unlawful, is a SCAM. They need to be investigated and deleted.