Reservations PortalReviews of reservationsportal.com

Response from Reservations PortalApr 1, 2026

Hi Lisa, Thank you for reaching out, and I'm sorry to hear your experience didn't meet your expectations. I want to address the pricing question directly. We are an independent travel agency, and hotels actually require us by contract to honor their published rates. We are not permitted to undercut the hotel's own pricing. Any difference you're seeing between our rate and another channel is most likely a difference in booking terms, specifically refundable vs. non-refundable rates. Refundable rates carry more flexibility and typically cost more; non-refundable rates are lower precisely because cancellation isn't an option. Because the reservation was completed under non-refundable terms, we are bound by the supplier's policy and cannot process a cancellation or refund. We understand that's frustrating, especially when the booking wasn't made as intended, but those terms are agreed to and confirmed at checkout. On the insurance language you noticed in the fine print: that text came from our supplier and was included in the booking documentation we received. We want to be transparent that you were not charged anything related to insurance. We have also flagged this with the supplier to make sure the language is corrected going forward. We genuinely wish we could do more here. If there's anything else we can clarify about your reservation, please don't hesitate to ask. Warm regards, Customer Support Team

Response from Reservations PortalMar 28, 2026

Hi Laurel, thank you for sharing your feedback. We're sorry your trip was affected by a flight change. We weren't able to locate a booking in our system under your name, so it's possible this review may have been intended for the hotel or another company. If you did book with us and had an unresolved issue, please reach out to our support team directly and we'll be glad to look into it. We hope your future travels go more smoothly.

Response from Reservations PortalMar 28, 2026

Hi Stacie, thank you for your feedback. We're sorry to hear your stay didn't meet expectations. As an online travel agency, the room conditions you experienced are the hotel's responsibility, and we'd encourage you to reach out to them directly regarding the cleanliness and maintenance issues. On the pricing, OTA rates can sometimes vary from what hotels quote at the front desk due to different rate structures, taxes, and fees. If you have questions about what you were charged, our support team is happy to walk through your booking details with you.

Response from Reservations PortalMar 9, 2026

Thank you for your feedback. We take all reviews seriously, and we want to address the factual record here for anyone reading. All taxes and fees were fully itemized on the checkout page prior to purchase — including the exact breakdown of the room rate and the total amount charged. Nothing was added after the fact. Our checkout requires customers to actively check a box acknowledging the total charge and confirming they understand the booking is non-refundable before any payment is processed. We're sorry you feel this way, but the characterization of undisclosed fees is not accurate. The pricing was transparent, and the terms were agreed to at the time of booking. We wish you well in your future travels.

Response from Reservations PortalApr 6, 2026

Hi, Muriel. We're sorry to hear about your experience when you got to your room. Please reach out to us at [email protected] so we can look into your booking and provide some answers!

Response from Reservations PortalFeb 27, 2026

Hi Steve, thank you for taking the time to share your booking experience with us. We would like to take this opportunity to clarify the steps we take to inform our customers during the reservation process. First, we aim for full transparency regarding our identity as a independent OTA. To ensure guests are aware they are using a third-party service, we explicitly state that Reservations Portal is an independent travel network directly above the room listings on the hotel results page. This notice is intended to help customers distinguish our platform from the hotel’s direct website before a selection is even made. Second, to prevent accidental bookings or misunderstandings regarding cancellation policies, we require every customer to manually check two separate checkboxes stating the customer accepts our Terms and Conditions, our Privacy Policy, and that the booking is non-refundable. These steps are in place to ensure that every guest is fully aware of our terms and the specific cancellation terms of their booking before payment is processed. Sincerely, Customer Support Team ReservationsPortal.com

Response from Reservations PortalFeb 25, 2026

Thank you for sharing your experience. We want to address this transparently for anyone reading. We understand the frustration of feeling caught off guard by a non-refundable booking — that's genuinely not the experience we want anyone to have. However, we do want to set the record straight on a few points. As an Online Travel Agency (OTA), we source inventory through wholesale suppliers — we are not the hotel's direct booking channel, and our cancellation policies are governed by supplier agreements. This is standard practice across the OTA industry. More importantly, your booking included a clear, explicit acknowledgment at checkout — presented in x2 locations on checkout — stating: *"I understand this booking is non-refundable. No refunds for cancellations, changes, or no-shows."* Non-refundable rooms are also labeled throughout the booking funnel before you reach checkout. We show this disclaimer more prominently than virtually any other OTA. We accepted the chargeback rather than contest it — not because the claim was valid, but as a courtesy. We could have disputed it successfully given the session recording and signed acknowledgment on file. We're sorry the experience felt adversarial. We do work hard to resolve issues in good faith, and we remain available at [email protected] for anyone who needs assistance. We simply ask that our team not be characterized as "crooks" when the terms were clearly presented and accepted.

Response from Reservations PortalFeb 24, 2026

Thank you for your review. We're sorry your stay didn't go as planned. We've reviewed your reservation and our records show a 3-night stay confirmed for March 30 – April 2. We've also tested our date selection process extensively without being able to replicate the issue you described, and we haven't had other guests report a similar experience. That said, we want to make sure we fully understand what happened on your end. Please contact us at [email protected] and we'll work through it with you directly. We hope to have the chance to make this right.