Reservations PortalReviews of reservationsportal.com

I had the same experience as every other 1 star review - fooled into thinking this was the Hampton Inn’s official website - I needed to come a day later than planned and was not allowed to make a change and ended up loosing over $300 Hopefully I can get my Credit Card to deny the charges NEVER KNOWINGLY USE THE “RESERVATIONS PORTAL”

BEWARE! This is a scam. Reserved a hotel room for three nights at $1500, got to our hotel, and there was no record of our reservation. I spoke with hotel management, who confirmed it was a scam. After calling the very fishy looking number on the reservations, portal website, the woman I spoke to gave me a different confirmation number, which was also incorrect and then said that she needed to talk to her upper management. I told her I would be reporting her and that this is a scam.

This website is made to look like the official hotel website and jacks up prices and offers zero refunds. I would give zero stars if available. Fraudulent!

I, like many other people here, was fooled into thinking it was the hotels official website. When I couldn't use the dates I booked, I was out $680. Why are businesses like this allowed to operate? They provide absolutely no value. Edit: when i submitted multiple tickets explaining that the $680 fee that could not be expensed to my company would cause me financial hardship, they replied with the canned response you see below. Refunding the money costs them nothing (because they provide no value to the process of booking a hotel), but they've "won", so why give up the money? Immoral and unjust. It's a scam company

Booked a hotel and immediately realized that I needed to cancel. I reached out to them within minutes to cancel and was told that they would make no exception because it was a "non refundable rate" and that a refundable rate was supposedly shown. It was not and that is a lie. I went back to their website through the booking process to see and nowhere was a refundable rate shown and "non refundable" was in the tiniest, easy to miss (deceptive) place. After researching, the rate listed is also price gouging and 60% more than the actual hotel's rate with all tax and fees included. This company is terrible and not customer friendly at all. I would 100% never ever use their company again. They made no attempt to make me happy or even discount to attempt to match the hotel's listed rate. I have contacted Hilton and reported them as an agent to no longer work with. Also, they make bookings under a completely different name. Fraud all around. Edited to add-no your website is not transparent, just as many other reviewers have stated. You pay for SEO to have your website look like the hotel site on purpose so you can be deceitful. You LIED in your email to me that there are refundable options on the site. There are ZERO. The hotel even says that the reservation is able to be cancelled with zero fees until June 3rd. This company is fraudulent liars and the many many reviews and reports to BBB all prove it.

If I could give this company zero stars, I would. I accidentally booked the wrong date and discovered the error at check-in. Hilton confirmed they would waive the cancellation fee, yet Reservations Portal still charged me. Customer service was unhelpful, management refused to speak with me directly, and multiple “tickets” were submitted with no follow-up despite promises to call or email. In the end, I was charged for a stay I never used. Completely unacceptable customer service. I will never use this company again. Stay away. Your response is incorrect. No one explained anything. In fact, Hilton confirmed they would not be charging a fee and they would be happy to talk to you, but your team would not engage. The $750 charge to change dates was wholly your company, and because of the phantom “we will put in a ticket and get back to you” I was charged for the entire stay that I did not use. I paid separately upon checking at Hilton. Let’s not try to falsify things, reservations portal. You were wrong.

DO NOT USE. They are unhelpful and in it for the money.

It was my own mistake for not realizing this website was a third-party booking service even though they are the first thing to pop up on a google search of "Paris Hotel Las Vegas", and a further mistake to not read the text that the booking is non-refundable should something happen. Where I draw the line is after needing to cancel the room, finding it near impossible to talk to someone or finding a means through their own website. There is legitimately no simple way to cancel the reservation; to the point that the hotel itself is unable to cancel a booking under my own name. This is an absolute scam website and do not use this service. Absolutely horrible. Don't make the same mistake I did and be careful which websites you plan a trip through.