Reservations PortalReviews of reservationsportal.com

I think they intentionally disguise as the actual Hotel website & prompts most customers to book or reserve. All I know is, I typed-in search for hotel near Seaworld & saw Reinassance Hotel Orlando with pictures. Turns-out it was a 3rd party after getting their email confirmation. Their confiramtion number can't be found by Hotel. A dozen calls in 2 days later they give cannot be found by the actual Hotel's staff until 10 days prior to check-in. There is no refund when trying to cancel for whatever reason. I will have to talk to a Hotel Manager because reservation dept says it's cancelled. Unbelievable! Was given a link to Hotel's Mgmt, told them I'm a veteran, was trying to book a 2 night stay with wife to celebrate our 10th year. Mr. Weeden kept reffering me back to the 3rd party. I replied w/email from the 3rd party indicating they did not cancel & they in fact tramsmitted the reservation to the Hotel. Weeden's reply was. "The reservation shows cacelled" "All the best". What'a nerve! I filed 2 complaints.

Terrible experience

I have contacted company about the room they reserved which is different then the room they booked us. When contacting front desk the room they booked instead of the penthouse we no longer are allowed to include our 2 children in the room. So we have two rooms that only permit 2 of our 4 people and we have tried calling and sent in emails that we have records of and still no offer to fix or refund our money. It was absolutely a horrible experience.

The worst experience. Terrible customer service, present themselves as the "Offical Web Site" of the hotel, they are not. Cant get a English speaking person on the phone, they if you do they keep saying can you repeat that we have a bad connection. Buyer beware, terrible experience.

Very dishonest They actively avoid any customer service you can only talk to a bot They charged me $3800 for 4 nights in a $500 a night room When I got to the hotel there was no room and they kept my money Now they tell me to take it up with my credit card company they owe me nothing

Giving 1 just because I cannot give 0. The cost is 50% more than the price of the actual hotel price. Also I do not know why google promotes these type websites.

Web page looks like the actual hotel. No refund months ahead of reservation date. Room price hundreds of dollars over actual hotel reservation site. Worst reservation experience of my life.

Another 1 star review.. Made reservation thru this site for same day thinking I was on the actual hotel website. When I got to the hotel they said it was booked for 2 weeks out, went ahead and took great care of me.. Oh and I paid less than half at the hotel from what I paid this company. A few days later I called this company to get a refund of the original booking and they're telling me that it's nonrefundable and that I'm welcome to reschedule... I don't want to deal with them again after they've already messed up my last booking. Now to determine whether or not it's worth my $500 to try it again or not.. 🤬 Since I can't respond to the reply, I'll edit. Yes obviously you mention in the terms and conditions, and also based on the reviews, you suck at it...