Angie R.
Unpleasant.
Having to an elevator up 1 flight to walk down a strip mall to take another elevator up 1 flight to get to our room was a bit of an inconvenience. The room smelled like old sewer lines, so I'm assuming we were in an old part of motel. And our view was the hotel a/c unit. I understand that I could have upgraded but we had already spent a lot of money on that room and could not afford another $100 to have a better experience, but after that smell all night I wish we could have. And the booking process, the lady was a bit rude and short on answers. Seemed like she has done this for years and is over explaining to people the charges and how to use the system.
Response from Reservations PortalApr 28, 2026
Hi Angie, thank you for your feedback. We're sorry to hear your stay didn't meet expectations. As an online travel agency, the issue with room cleanliness or the issues in finding your room that you experienced are the hotel's responsibility, and we'd encourage you to reach out to them directly regarding your experience. Regarding the booking process, we're sorry to hear that your experience on the phone was unsatisfactory. We'll make sure to look into this and see where we can improve in the future!