Reservations PortalReviews of reservationsportal.com

The hotel room was dirty, the room wasn’t ready in time, the stove wasn’t working, and the lady working at the front desk was disrespectful.

Avoid this company. Total fraud. All reservations made through them are non refundable. And when they offered to change the dates, the new reservation was also non refundable. Which they didn’t inform me of. They kept over $7500 I paid for the first reservation and then for the second reservation when they said they could change the dates. I had to cancel two trips due to illness. They requested letter from doctor which we sent them. They said t was the hotel’s decision whether to grant a waiver. But when I contacted the hotel, they said it’s not their decision it’s reservation portal’s decision. Stay away from this company.

Over priced than what the hotel was offering and the hotel itself had a small problem finding my reservation.

Filthy rooms , TV didn't work , burn spots in sheets !

Do NOT use this reservation portal call center if possible. I made a reservation with them a week before I was traveling to Colorado, which I understand could be short notice but my reservation was confirmed and I was charged the money for it. On the day of my trip I was driving from Iowa to Glenwood springs Colorado when about 5 hours into my drive a rep named Desiree called me to tell me my reservation could not be honored because the hotel couldn't accommodate me anymore. I said fine, what are my options. I was told they could book me another one for no charge, I said OK do that. Long story short they weren't able to book anything for me, told me I would be refunded the 140 I paid, but here's the kicker, they also told me on the phone that they would add an additional $90 on top of that for the inconvenience. I said OK but I was very frustrated because that was like 9 hours into my drive when that finally got resolved and I still had to book another hotel which cost me an ADDITIONAL $240. Well that was September 5th. After a week of me not receiving my money I called back and they didn't know what I was talking about at first and then had to look through notes and transcripts to finally figure out that yes they owed me my 140 PLUS the 90. They confirmed it on the phone with me! So they said it could take up to 10 business days. So I wait. Gay forward to today, September 24th, I received the 140 but not the 90. I called again to see what the issue is. Another supervisor named Regina looked into it and was told that I had to provide them with an invoice from the hotel I booked before I could get my 90 they promised. That was NEVER said to me through the multiple other conversations I had with this company. So, I sent them the invoice anyway even though I feel that they should have honored their agreement, and they agreed to pay me. HOWEVER, I specifically said I wanted to speak with Desiree again and make another formal complaint again because they dropped the ball and I've been waiting weeks for a refund I'm owed while I'm states away from my family working. Now, I can respect that Regina wanted to stand up for her coworker, that was noble, BUT, then she wanted to minimalize the situation and tell me that since I was going to receive my refund, I should be happy and wanted to basically deter me from complaining on her friend again or speaking with Desiree on the phone another day. On top of that, I STILL have to wait up to 5 MORE business days for the measly $90 they OWE/ PROMISED me. This is not a complaint against the hotel for canceling on me, I'm directly complaining that the reservation company is inefficient, rude, and a horrible hospitality 3rd party business. They even refused to listen through the recorded phone calls to see where they NEVER told me anything about giving them an invoice to receive my full refund. This is totally unprofessional and I believe this company should be held accountable for not handling this situation in a professional or timely manner. In fact, the only person I spoke to that I can say was actually professional and helpful was a person named Tyler. This company is ridiculous and should honestly not be allowed to handle reservations for any hotels!!

No hot water in the shower, $500 dollars+ and no opportunity for a refund. Customer service at the desk was awful

If I could give zero stars I would. I’ve been trying to get a refund for cancellation on hotel. They stated if I submitted an email from hotel in which hotel itself was accepting of cancellation and refund request that I would get refund. This company is impossible to deal with. My credit card was already charged 2 days before I would have even checked into hotel. I just want my refund. This is RIDICULOUS!

I had military orders that dropped on my planned stay. I asked for a waiver for the $250 moving days fee. They asked for documentation which i submitted to them 3 separate times. I had 3 separate tickets and I never got a proper response . It seems like just an AI generated response that goes no where. Do not use this website- just connect to hotel directly- that way if anything comes up, you can at least deal with real people who understand military orders and respect them. RESPONSE: I sent my documentation 3 separate occasions and I have the emails and screenshots to prove it. Your response is absolutely not true. I sent documentation sept 2.