Reservation Centre LLCWe are the team of travel specialist, specializing in online and offline bookings, which makes the customer’s booking experience hassle free. Our travel experts cater to every booking requirement of the customer and customize accordingly.
Reservation Centre LLC (reservationcentre.us) has 427 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Activities & Tours · Wilmington, Delaware
Excellent
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Excellent
Activities & Tours · Middletown, Delaware
Excellent
Activities & Tours · Dover, Delaware
Excellent
427 approved reviews, newest moderated first
Thalita De O.
Jake has provided the best costumer service I ever had with airline 🙌 Thanks Jake!!!
Response from Reservation Centre LLCJan 21, 2024
Thank you for your kind words, he is one of our terrific Guy, its been always a pleasure to help our Customer First, have a good day.
Pamela D.
Customers Beware! HORRIBLE HORRIBLE COMPANY!!Do not use this reservation company. My existing JetBlue flight times had been changed. JetBlue offered me to change existing flight at no charge to another time or different airport. I googled JetBlue reservations and this number came up. I called…My First Mistake. Talked to someone named Jordan, he in informed me that where I paid with points and cash I would have to pay another $300. To change flight. My Mistake once again I paid, thinking I was speaking to JetBlue customer service. Well Jordan put me on a flight with a 41 minute connection to Miami to board a cruise ship. I asked for the earlier flight that would have allowed more time to connecting flight. He would not do it, said I would have to pay more money, When all my family was able to book the earlier flight. Of course they were smarter than me and contacted JetBlue directly. I kept on calling, no one was able to help me. They would say I need to speak with Jordan!!! I was told numerous times Jordan will call you back in 5 min. I waited hours. He never did! Spoke with a supervisor who claims they are going to credit my card of the $300. Haven’t seen any credit as of yet. Jordan should have been honest and tell me to call JetBlue customer service and not a reservation company where I already had an existing reservation. HORRIBLE HORRIBLE COMPANY DO NOT USE. This company Reservation Center! Needs to stop duping customers into believing they are speaking directly to a representative from an airline. Do not use! Huge unnecessary fees. Go directly to the app. I never write reviews! But I’m still stuck with a flight I didn’t want. And had the opportunity to change to a flight that I wanted with the rest of my family at No charge. If I had talked to someone directly from JetBlue this would never of happened. You may be an online reservation company and that’s fine! But make it clear to clients who call and believe they are speaking to a JetBlue rep that you’re an online reservation company and not the vendor!
Response from Reservation Centre LLCJan 16, 2024
Hi Pamela, Sincerely apologize for the kind of experience you had with one of the representatives in the organization while handling your airline reservation. We are an Online travel agency which helps customer to manage their travel plans and we are very clear when we represent ourselves as one. Moreover, the other day you spoke to our supervisor, and a refund was initiated at that very moment. Please be patient and in a few days, a refund will be reflected in your account. For any more queries or concerns, You can call directly to us directly (+1-888 -284-0908 ) and ask for any supervisor or can write to us [email protected]. We are again sorry for the inconvenience and appreciate your time and patience. Regards, Support Team Reservationcentre.us
Warner T.
Total rip off said hotel was 114 after tax and double fees cost me 180 and didn't even get the total until I was tricked into paying for it . There. Fees where more than 50% of the room cost that's absurd. Total scam job could have used hotels com same base price but only $14 in tax a ddeeence of $64 . Total thieves,!!! Everywhere is better done use these crooks
Response from Reservation Centre LLCJan 9, 2024
Dear Mr Warner Traynham, Kindly accept our sincere apologies for the inconvenience caused to you. I would like to inform you that I have kept your complaint on high priority, but we need some detail as follow to resolve this issue as soon as possible. * Booking Detail (confirmation no) * Passenger name * Email and contact no. You can expect your complaint to be resolved soon. you can reach us at our toll-free number +1-888-284-0908. You can also write us to at [email protected] Thanks for sharing your valuable feedback. We appreciate your patience!
John R.
Gentleman named Negan is a God sent. He worked with me getting my mom's reservation in line, super patient and upmost professional...
Response from Reservation Centre LLCJan 18, 2024
Thank you for the kind words of yours, that will help us to grow more and provide more excellent services to a kind client like you. Kudos, Have a good one.
Tarra M.
DO NOT USE! I was taking my grandmom home to Atlanta. Her ticket was fine however I was booked for a different day. I had to pay for a flight at the airport which cost me $375 round trip. They admitted the mistake however they were only willing to credit me for the flight. They weren't even crediting me for the service charge or for the extra money I had to pay out of pocket for their mistake. I don't know how companies like this stay in business. What a rip off. This is the first time I've ever left a horrible review which goes to show just how negative the experience I had. I've had bad experiences using third parties before but they always rectified THEIR mistakes.
Response from Reservation Centre LLCDec 31, 2023
Hi Tarra Mungen, Kindly accept our sincere apologies for the inconvenience caused to you. I would like to inform you that I have kept your complaint on high priority, but we need some detail as follow to resolve this issue as soon as possible. * Booking Detail (confirmation no) * Passenger name * Email and contact no. You can expect your complaint to be resolved soon. you can reach us at our toll-free number +1-888-284-0908. You can also write us to at [email protected] Thanks for sharing your valuable feedback. We appreciate your patience!
James
Watch out, they will intervene on your reservation, you will think you are reservinving with the vendor and it will be the third party, avoid them at all costs, you have no rights! Beware!
Response from Reservation Centre LLCDec 31, 2023
Hi James, Kindly accept our sincere apologies for the inconvenience caused to you. I would like to inform you that I have kept your complaint on high priority, but we need some detail as follow to resolve this issue as soon as possible. * Booking Detail (confirmation no) * Passenger name * Email and contact no. You can expect your complaint to be resolved soon. you can reach us at our toll-free number +1-888-284-0908. You can also write us to at [email protected] Thanks for sharing your valuable feedback. We appreciate your patience!
John D.
He good. Good
Response from Reservation Centre LLCJan 18, 2024
Thank you for the kind words of yours, yes we do have excellent trained representatives who are experts. Therefore we believe in customer satisfaction first. Hope you had a good service experience. Thank you and have a good one.
Roalsovi A.
El servicio del señor Samuel Sanchez fue muy bueno y satisfactorio. Gracias