Heather P.
I thought I was in an Australian site
I thought I was in an Australian site , only to find it was u s , I had made a mistake in my booking dates and of course the no refund for cancellation which you don’t find out until you have paid. I did receive a refund as I rebooked but it took two weeks and even though the staff are extremely polite people should know up front that it’s in the u s , and there is no refund if you cancel , they do not have a cooling off period and making money even if it’s a simple error. Seems wrong to me
Response from Reservation Centre LLCApr 4, 2025
Dear Valued Customer, We regret the inconvenience you experienced due to the inadequate assistance provided by the Reservation Center. However, we would like to bring to your attention that our company, Reservation Centre, is a distinct entity with its own brand identity. The slight variation in spelling between "Center" and "Centre" may have led to the confusion. We kindly request that you contact the agency through which you made your reservation, as they will be better equipped to address your concerns. For your reference, our website can be found at https://www.reservationcentre.us We hope that the relevant company will promptly resolve your issue. If you require further clarification or assistance, please do not hesitate to email us at [email protected]. Thank you for your understanding. Best regards, Reservation Centre