David S.
Thought i was booking on hotel web site…
Thought i was booking on hotel web site for one night and booked a room costing £96.00 only to get confirmation the next day and was charged in US dollars with extra cost added US$ 77.45 RESORT FEES ?? US$ 65.79 TAX RECOVERY CHARGES ?? Total amount charged US$237.90. Have been unable to contact anyone, can't cancel as apparently the reservation is non refundable. A SCAM !!! Contacted hotel direct they said they have had an number of calls with same problem but nothing they could do as it was booked through a third party.
Response from Reservation Centre LLCApr 3, 2025
Dear Valued Customer, We regret the inconvenience you experienced due to the inadequate assistance provided by the Reservation Center. However, we would like to bring to your attention that our company, Reservation Centre, is a distinct entity with its own brand identity. The slight variation in spelling between "Center" and "Centre" may have led to the confusion. We kindly request that you contact the agency through which you made your reservation, as they will be better equipped to address your concerns. For your reference, our website can be found at https://www.reservationcentre.us We hope that the relevant company will promptly resolve your issue. If you require further clarification or assistance, please do not hesitate to email us at [email protected]. Thank you for your understanding. Best regards, Reservation Centre




