Rep FitnessReviews of repfitness.com

I am beyond disappointed in the level of customer service. Not responding to phones calls or emails for DAYS AT A TIME is UNACCEPTABLE. I REGRET spending our money with this company and will NOT be a returning customer. What a shame...I am hoping we eventually receive the products we paid for.

Big regret....I should have gone Rogue Fitness. I ordered on the Black Friday Sale. Order shipped 2 weeks after the order date. When I’d reach out to customer service it would take 1-2 days to hear back. I had to keep asking when it would ship. 2/5 stars Customer service response and helpfulness 4/5 stars Equipment quality and prices were strong. Heavy duty stuff. All made in China...another reason I should have paid a little more and gone Rogue...they had a great Black Friday sale. They charge sales tax in my state and Rep didn’t....so I saved a few hundred dollars....not worth it. I got what I paid for. 1/5 stars Quality is rough, much of it came with blemishes or issues. See pics. Stainless steel bar has a few pink spots on it. Rack has the black powder coat missing and dings and scratches. J cups were solid but the plastic protection piece on both didn’t stick. 1/5 stars Shipping, processing, delivery I emailed and called a few times, slow response. Wednesday I emailed to make sure it would ship Thursday. Response and late the next day that my order was on hold. Bad mix up and no ownership. Paid close to a couple hundred for shipping via freight. Guy shows up hours after delivery window. Can’t get the pallet off the truck. I had to help him carry each piece into my garage. Pallet was stacked wrong with the barbells and rack on the bottom....so he couldn’t lower the pallet down off the truck. Hope the bars aren’t bent. I contacted Rep with these concerns and the response was for me to touch up rack with Rustoleum and clean the brush with soap. Good news is they are sending new J cups to me. Maybe my expectations were too high after being a Rogue customer, but this experience and the way the company responded is disappointing.