Rep FitnessReviews of repfitness.com

I have an account with that Fitness for almost 2 years now. I have ordered items from them before. Today I tried to login to place an order for their new Swiss bar. Guess what, my email is NOT registered with rep Fitness anymore. It's like I never had an account with them. I tried calling their customer service, but only to get a reply that please create a new account. Is that really the only answer your customer service can give me. What a joke.

placed an order for 1,600 last month. its june now and no response to my emails or calls and no shipping confirmation. might have to file a credit card claim. smh!

Trash customer service. Don’t trust the reviews on YouTube. They’re partnered/affiliated with them so of course they’ll get good treatment. But for the rest of us, they won’t care unless you post a complaint on social media. I’d go with Rogue or anyone else.

Terrible quality products from China. Broken welds (very unsafe), awful condition visually and the need business model around shipping cost is insane. You'd be better off with Rogue. They claim to be competitive to Rogue, but they are not even in the same ballpark.

TLDR: The leadership at this company is not putting any noticeable effort in to providing better purchasing opportunities for out-of-stock items (which is everything; everything is out of stock and has been for 5+ months). I won't put in work/time for a company who cares so little about new customers, regardless of their reputation or quality products. I'm going with Rogue Fitness instead - might cost me 10% more and I'll have to wait a bit, but I'm guaranteed to get the products I want without having to keep track of ETAs and checking their site everyday. If you've decided to go with REP for your fitness equipment, just be prepared to check their ETA page, site and Instagram everyday for months before even having the opportunity to purchase a bench/rack/plates etc. Long version: I've been planning to drop a good chunk of money to equip my garage gym with some high quality gear. After months of research I decided to go with REP Fitness for there high quality/affordable racks, benches, plates, etc. Almost everything worth buying from their site is out of stock; which is sort of understandable due to COVID. However, we've been dealing with COVID in the U.S.A. since March-ish (approx 9 months), and REP still hasn't provided any official in-stock notifications or pre-purchase options. I've been trying to buy a rack and adjustable bench from their site for 5+ months now, and it doesn't seem to matter how early in the day I check, I can't lock any purchases down. I contacted support to see if there was anything I could do to improve my chances of getting one of these products while they were in stock, and the response I received was "Follow us on Instagram". No email or text options, no ideal time to check for in-stock items, no pre-order or reserve options; just Instagram and luck. If you follow their Instagram page you get mostly posts that show off their nice products which is great for marketing, but for every post there are at least 2 comments that say something like "Nice! But when will it be available again...." or "Is this in stock yet??". At the end of the day I don't care if I need to wait for a quality product, but I'm not going to put in work everyday for a small chance of buying a product that I can get elsewhere, especially when the leadership at this company clearly hasn't prioritized getting business from new customers. They must see stock selling out and think they are winning, but many new customers are turning to other options. They obviously have a decent marketing team though, so they'll probably read this: My advice - get your sales people off their bums, and have them start doing some actual work like handling timely mass email/text notifications for.... - When a truck is expected and what's items are expected to be included. - When said truck arrives, "Truck is here! Our site is being updated as it's unloaded!" - When items are available "AB5000 is in, only 10 left, go go go!" ...instead of waiting months for your software development team to make it all automated. For those that made it this far, I went with Rogue Fitness. Yeah they are more expensive, but they know how to run a damn business while still providing high quality products

I place the order first week of september 2020 according to tracking number they give me estimated delivery date october 5 2020 but until now no delivery happen .tracking said still in shanghai. sent them dozen of email but this company doesn’t reply. i have a feeling i’m been scam by this company . i have to file a dispute thru Paypal to get my $1000.00 back but until now no result yet. Please Avoid Doing Business With this Seller they are only good communicating in the beginning to get your money after that their not communicating with you . Big mistake to trust this company.

Sent the wrong item. DO NOT ORDER FROM THEM OR THEY WILL GET YOUR ORDER WRONG. Go somewhere else.

This has to be the WORST order I hav EVER done in my life!!!! A true regret!!!! I ordered a bench AB-3000 FID Bench in RED. Almost a month ago & yet it shows that it is processing. I hav been patient due to the epidemic we are in. BUT they hav NO communication w/ customers!!! I hav call, straight to voicemail & the emails send com back as MAILER-DEAMON!!! As a company......who does that?!?!?!? Very unprofessional!!! Now what?!?!?! WORST EVER!!!!