Rep FitnessReviews of repfitness.com

The gym in all of Cambridge , clean and perfectly Covid safe! Whenever you leave , you have just got better!

I do not think that I will ever contact this company precisely because the agreed delivery conditions are not met. You won't be able to get something on time!

I ordered several olympic plates from Rep. I got the cheapest, basic iron ones they had that were in stock. (They say "standard" on them.) The main thing is there are no burrs in the holes to scratch my bar. They are very basic plates and a great start to having my own equipment without breaking the bank. Best part, they arrived really fast!

These guys are awesome. For context, I ordered a couple of 10 lb Olympic plates from another small fitness company 2 weeks ago and I still haven't received them. Four days ago, I ordered an AB5000 from Rep - the best bench there is, btw. They shipped it the next day and it arrived 2 days later. A 100 lb bench to Maryland from Colorado in 3 days is pretty awesome, given the state of the home gym market during the pandemic. Also, the military discount is much appreciated. I will definitely be returning to Rep in the future!

Had nothing but great experience with Rep Fitness everything ships quickly and arrives in great condition. People understand your not buying from rogue your paying less for a great product still. The people saying this and that need to understand that these things happened all over fitness companies. There not at fault for broken supply chains and a huge demand that they have to keep up with. This company has rescued my plans of beginning a home gym. 85 percent of my home gym is consist of rep fitness. I, also purchased from Rogue and bells of steel, and titan fitness so I’m not bias. All other companies have very short supply of gym equipment daily the few places are rogue and rep fitness. You can go with rogue but expensive and rep fitness doesn’t charge an arm and a leg it’s just right. People claiming bad customer service and receiving generic emails you have to understand there getting thousands daily.

Not sure why so many 1 star reviews about their customer service experience but mine has been great. Spent over 3K buying their products one by one and so far, they helped me with all the issues I have had. Yea their products are made in China but the quality is practically the same as others.

I tried ordering a PR 4000 during a small window of availability during this gym shutdown/COVID pandemic and I was unable to add to cart due to a glitch. I emailed customer service and got in contact with a CS member named Brandi. Not only did she help me complete the order through email, she was able to adjust it prior to shipping. She helped answer questions, she responded faster than their site says they are able to, and she’s beyond amazing! I know Rep hired more people to deal with the huge influx of business and honestly, they should hire as many employees like Brandi as possible! I can’t wait for my items to arrive and I feel comfortable knowing that whatever happens, I can contact a real person quickly, get answers to my questions, and protect my investment. They have a customer for life and I will be purchasing my equipment through them in the future. Thank you Rep for handling this increase in demand gracefully and thank you Brandi for allowing me to take up some of your time.

All positive experiences dealing with them. Their customer has been very helpful. I understand everything has been busy but they still met all our needs for a home gym. Replies were answered within time period it said it was. Quality racks , bumper and kettle bells. No issues.